WFM Executive

2 weeks ago

Cebu, Philippines Recruiter PH Full time

PRINCIPAL RESPONSIBILITIES:

  • Prepare and maintain headcount and capacity planners for processes assigned.
  • Preparing forecasts for volume, productivity and shrinkage
  • Preparing monthly reports for individual accounts
  • Validate production and non-production hiring and/or internal movements.
  • Analysis of scheduling outputs and recommend changes whenever necessary.
  • Coordinate with internal and external stakeholders on items related to capacity planning and hiring.
  • Coordinate with cross-functional teams on matters related to resource planning and movements.
  • Supervise and train team members performing work tasks and responsibilities.

CANDIDATE SPECIFICATION:

  • Education Qualification -The applicant should necessarily have completed Graduation, preferably of Math or science major.
  • Must have 2-5 years of WFM experience in a BPO setting
  • Candidate shall be responsible for all risk management & compliance activities as applicable to this functional role.

CRITICAL SKILLS REQUIRED:

  • Good working knowledge of computer i.e., MS Office, Above average MS Excel knowledge is required.
  • Excellent verbal & written communication & presentation skills.
  • Good Interpersonal & people management skills with a good problem-solving approach.
  • Expert knowledge of service procedures
  • Good analytical skills in MIS, number crunching & reporting to internal & external customers.
  • WFM Tool Competency (IEX, eWFM, etc...)
  • RTA/ MIS Experience is advantageous.
  • Can work with minimal supervision and has initiative.

Job title:
WFM Executive

Process:
Airline

Work set-up: Night and shifting schedule, work onsite

Location:
Cebu

Salary range: 25K-32K

QUALIFICATIONS:

  • College Graduate/UG of 2 years (completed 4 sems) of any field
  • Knowledgeable in reporting and analytics and has a background in RTA/MIS
  • Must be knowledgeable in handling different WFM tools

Availability:
ASAP joiner is an advantage

Work Set up:
On-site

  • WFM Executive

    2 months ago

    Cebu, Philippines Recruiter PH Full time

    PRINCIPAL RESPONSIBILITIES: • Prepare and maintain headcount and capacity planners for processes assigned. • Preparing forecasts for volume, productivity and shrinkage • Preparing monthly reports for individual accounts • Validate production and non-production hiring and/or internal movements. • Analysis of scheduling outputs and recommend changes...

  • WFM Executive

    4 weeks ago

    Cebu, Philippines Recruiter PH Full time

    PRINCIPAL RESPONSIBILITIES: • Prepare and maintain headcount and capacity planners for processes assigned. • Preparing forecasts for volume, productivity and shrinkage • Preparing monthly reports for individual accounts • Validate production and non-production hiring and/or internal movements. • Analysis of scheduling outputs and recommend changes...

  • WFM Executive

    2 months ago

    Cebu, Philippines Recruiter PH Full time

    PRINCIPAL RESPONSIBILITIES: • Prepare and maintain headcount and capacity planners for processes assigned. • Preparing forecasts for volume, productivity and shrinkage • Preparing monthly reports for individual accounts • Validate production and non-production hiring and/or internal movements. • Analysis of scheduling outputs and recommend changes...

  • WFM Executive

    4 weeks ago

    Cebu, Philippines Recruiter PH Full time

    PRINCIPAL RESPONSIBILITIES: • Prepare and maintain headcount and capacity planners for processes assigned. • Preparing forecasts for volume, productivity and shrinkage • Preparing monthly reports for individual accounts • Validate production and non-production hiring and/or internal movements. • Analysis of scheduling outputs and recommend changes...

  • WFM Executive

    2 months ago

    Cebu City, Philippines Recruiter PH Full time

    PRINCIPAL RESPONSIBILITIES:• Prepare and maintain headcount and capacity planners for processes assigned.• Preparing forecasts for volume, productivity and shrinkage• Preparing monthly reports for individual accounts• Validate production and non-production hiring and/or internal movements.• Analysis of scheduling outputs and recommend changes...

  • WFM Executive

    4 weeks ago

    Cebu City, Philippines Recruiter PH Full time

    PRINCIPAL RESPONSIBILITIES:• Prepare and maintain headcount and capacity planners for processes assigned.• Preparing forecasts for volume, productivity and shrinkage• Preparing monthly reports for individual accounts• Validate production and non-production hiring and/or internal movements.• Analysis of scheduling outputs and recommend changes...

  • Intraday Performance Specialist

    5 days ago

    Cebu City, Philippines JOBS PH Full time

    Description of the position: Intraday Performance Specialist Position in the organization: Junior Level Department: Global Workforce Management Superior: Head of Global Workforce Management Interactions: Staff planning team, service providers, team leader of the departments, 2nd Level, data analysts of the departments and potentially department chiefs, and...

  • Intraday Performance Specialist

    11 hours ago

    Cebu City, Philippines JOBS PH Full time

    Description of the position: Intraday Performance Specialist Position in the organization: Junior Level Department: Global Workforce Management Superior: Head of Global Workforce Management Interactions: Staff planning team, service providers, team leader of the departments, 2nd Level, data analysts of the departments and potentially department chiefs, and...

  • First Line Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines Wipro Technologies Full time

    Role PurposeThe purpose of this role is to execute the process and drive theperformance of the team on the key metrices of the process. DoEnsure process is executed as per the client contractConduct briefings before every shift to drive focus on keymetrices and debrief at the end of the shift to drive focus of the teamon quality and adherence to contract...