Team Leader

2 weeks ago


San Fernando, Central Luzon, Philippines Valeros Velasco Business Solutions Full time

We are looking for Team Leader to join us this April in our Pampanga site

As a Team Leader, you will:

  • Manage day-to-day planning and operations of your team;
  • Make sure that each of your Teammates delivers on his/her Service Level Agreements
  • (SLAs) and achieves his/her Key Performance Indicators (KPIs);
  • Organize and handle the team and make sure everyone adheres to their schedules;
  • Train and help in the development of your team by conducting team huddles and coaching sessions;
  • Evaluate the strengths and weaknesses of your Teammates;
  • Offer solutions for your team's growth and development;
  • Create reports of your team's performance and document feedback from your client;
  • Manage issues that might arise, including HR-related ones;
  • Think of solutions creatively; and
  • Act as the liaison between the management and your team.

Requirements:

  • At least two (2) years of relevant Team Leader experience in an outsourcing or similar
  • must have at least 2 years experience handling Outbound Sales Experience in BPO Industry
  • company, managing a minimum of 10 teammates while working in a customer support
  • role;
  • Excellent verbal and written communication skills;
  • Above-average technical know-how;
  • Previous experience working in phone, email, and live chat customer support roles;
  • Familiarity with e-Commerce, ZenDesk, or any other CRM tools; and
  • Flexibility and willingness to work on different shifts.

Click Apply now and be part of us

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to Php70,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Flextime
  • Gym membership
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Night shift

Supplemental pay types:

  • 13th month salary
  • Anniversary bonus
  • Bonus pay
  • Commission pay
  • Overtime pay
  • Performance bonus
  • Quarterly bonus
  • Tips
  • Yearly bonus

Application Question(s):

  • Do you have any experience as a Team Leader in BPO Industry?If yes for how long?
  • How many headcounts did you handle as a Team Leader?
  • Do you have any Outbound Sales experience in BPO Industry?If yes for how long?
  • Are you amenable to work onsite in Pampanga?or Are you willing to relocate? This is a work onsite only

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