Team Manager

2 weeks ago

San Fernando, Central Luzon, Philippines SupportNinja Full time

We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

This is an onsite position at The Hideout, Clark, Pampanga.

The Team Manager will be responsible for leading and managing a team of technical representatives to ensure the delivery of exceptional customer experiences. This role will coach, mentor, and guide team members, while driving performance, productivity, and operational efficiency.

What does a day in the life of a Team Manager look like?
  • Provide effective leadership and supervision to a team of representatives
  • Set clear performance expectations and goals for team members and ensure they are aligned with organizational objectives
  • Coach, mentor, and motivate team members to enhance their skills, performance, and professional development while fostering a positive and collaborative team environment
  • Address employee concerns, conflicts, and performance issues in a timely and effective manner
  • Monitor team performance and ensure adherence to established service level agreements (SLAs) and key performance indicators (KPIs)
  • Analyze team metrics and identify areas for improvement, implementing strategies to enhance productivity and efficiency
  • Collaborate with cross-functional teams to streamline processes, resolve operational challenges, and optimize workflows
  • Continuously monitor and improve customer service quality, ensuring high levels of customer satisfaction
  • Stay updated with industry best practices and trends to drive process improvements and innovation within the team
  • Identify training needs and coordinate training sessions to enhance the skills and knowledge of team members
  • Ensure team members are equipped with the necessary tools, resources, and information to effectively perform their roles
  • Collaborate with other team leads and managers to share best practices and implement consistent processes
  • Serve as a point of contact for escalations and handle customer inquiries or complaints as needed
  • Contribute to team meetings and participate in organizational initiatives to drive positive change and growth
  • Provide reports on team performance as required
  • Regularly communicate with clients as needed
  • Adheres to company policies and procedures
  • Meets or exceeds performance targets for related KPI's
  • Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
  • Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
  • Performs other duties as assigned
What are the required qualifications of a Team Manager?
  • 2-3 years of previous experience Team Manager/ Team Leader in a BPO/call center environment
  • Lead experience in a BPO/call center industry
  • Excellent communication skills, both verbal and written
  • Previous client facing experience preferred
  • Strong knowledge and understanding of customer service and technical support principles and practices
  • Strong problem-solving and decision-making skills
  • Excellent interpersonal to interact with team members and stakeholders at all levels.
  • Proven ability to lead, motivate, and inspire a team to achieve performance targets and deliver exceptional customer experiences
  • Results-oriented mindset with a focus on driving operational excellence and continuous improvement
  • Proficiency in using customer service software and tools such as CRM
  • Proficient in using computers and various software applications
  • Seeking candidates who appreciate music or share similar interests is a plus
  • AI experience is a plus

#abetterwaytogrow

Ninja Perks and Benefits

*Full time employees

●Competitive compensation

●Adherence to government-mandated benefits

●Retirement Savings Program with Company Matching

●Life Insurance

●HMO on day 1

●Paid time off, birthday leave

●Bonus and incentive plans

●Opportunities for skills training and personal and professional development

●Employee Referral Program

●Beautiful office space

●Free lunch provided daily

●Shuttle Service available

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.


#J-18808-Ljbffr

  • Team Leader

    2 weeks ago

    San Fernando, Central Luzon, Philippines Crescendo Staffing and Business Consulting Inc. Full time

    Job Description:Manage day-to-day planning and operations of your teamMake sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs)Organize and handle the team and make sure everyone adheres to their schedulesTrain and help in the development of your team by conducting team...

  • Team Leader

    2 weeks ago

    San Fernando, Central Luzon, Philippines Valeros Velasco Business Solutions Full time

    We are looking for Team Leader to join us this April in our Pampanga siteAs a Team Leader, you will:Manage day-to-day planning and operations of your team;Make sure that each of your Teammates delivers on his/her Service Level Agreements(SLAs) and achieves his/her Key Performance Indicators (KPIs);Organize and handle the team and make sure everyone adheres...

  • Warehouse Team Leader

    2 weeks ago

    San Fernando, Central Luzon, Philippines United Parcel Service Of America Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Warehouse Team Leader

    2 weeks ago

    San Fernando, Central Luzon, Philippines DHL Supply Chain Phils. Inc. Full time

    Team Lead the running of a safe and efficient operation, working within clear guidelines to help achieve all warehousing standards and defined outcomes for its responsibility area/shift approach.Assist the Operations Supervisor in overseeing the process flow and controls of warehouse operations including the Pick and Pack, Expedite and Shipping operations....

  • Team Lead

    2 weeks ago

    San Fernando, Central Luzon, Philippines SMC Integrated Farm Specialists, Inc. Full time

    Graduate of any 4 year coursePreferably with back-office work experienceProficient with MS Office (Excel) and other related applicationsWilling to work extended hours, as neededAdaptable, ability to work under pressureMust know how to drive 4-wheels with valid DLJob DescriptionEnsures that all the duties and responsibilities of Live Attestors and Data...

  • Sales Team Lead-Virtual Process

    2 weeks ago

    San Fernando, Central Luzon, Philippines Valeros Velasco Business Solutions Full time

    Opening another Wave class this June in our Pampanga siteWe still need six Leaders with solid OB Sales experience to join our TeamRelocation package is still open, we are also flexible with the salary offer.ResponsibilitiesManage day-to-day planning and operations of your team;Make sure that each of your Teammates delivers on his/her Service Level Agreements...

  • Duty Manager

    2 weeks ago

    San Fernando, Central Luzon, Philippines Hilton Full time

    Hilton isn't just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.And, we strongly believe that our Team...

  • Duty Manager

    4 weeks ago

    San Fernando, Central Luzon, Philippines Hilton Full time

    Hilton isn't just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.And, we strongly believe that our Team...

  • Training Manager

    4 days ago

    San Fernando, Central Luzon, Philippines Asurion Full time

    Position Title: Training ManagerLocation: Clark Freeport, Mabalacat, PampangaWork Arrangement: 100% On-site, nightshift The Training Manager, Learning & Development is responsible for the new-hire training experience, continuous learning, and supervisory skills training. The incumbent will also lead a small team through cross-functional projects responsible...

  • Warehouse Manager

    2 weeks ago

    San Fernando, Central Luzon, Philippines Risewave Consulting Inc. Full time

    Work Setup: Onsite (Mondays - Fridays)Location: Rosario, CaviteWork Schedule:Day-to-Day Job Responsibilities: Ensure optimal warehouse efficiency and prioritize customer satisfaction by managing, organizing, and training warehouse staff Establish and oversee warehouse operations systems, including product handling, inventory management, and shipping...

  • Shift Manager

    2 weeks ago

    San Fernando, Central Luzon, Philippines 11 Nevada Management Group Inc. Full time

    Shift Manager plays a role in creating enjoyable dining experiences. Oversee reception areas, dining rooms and the kitchen to ensure that patrons receive great food and excellent customer service. A Shift Manager in training works under an experienced manager to learn all about operations. It's your job to learn and practice effective leadership techniques,...

  • Sr. Manager

    2 weeks ago

    San Fernando, Central Luzon, Philippines Sutherland Full time

    Company DescriptionSutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally designed and engineered experiences for customers and employees. For over 36 years, we have cared for our clients' customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are...

  • Operations Manager

    2 weeks ago

    San Fernando, Central Luzon, Philippines Prime Pacific Foods Corporation Full time

    Ensure legal protocols and business compliance.Develop operational and strategic objectivesProvide encouraging leadership for the North Luzon TeamAchieving better business practicesLogistics, Supply Chain and Procurement Coordination with Head OfficeEnsure Sales operation in area of assignment is aligned with Head Office/ RSMAssist in Recruitment and...

  • Clark | Workforce Manager

    2 weeks ago

    San Fernando, Central Luzon, Philippines Majorel Full time

    We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

  • Sales and Marketing Manager

    2 weeks ago

    San Fernando, Central Luzon, Philippines Cyzerg India Full time

    About the Company:Cyzerg is a warehouse technology company specialized in the research, development, implementation and management of technology solutions for the warehousing industry. With over 148+ active customers across North, Central and South America, Cyzerg has developed industry expertise and capabilities to increase business efficiency and...

  • Resort Manager

    2 weeks ago

    San Fernando, Central Luzon, Philippines Elevate Headhunting Inc Full time

    DUTIES AND RESPONSIBILITIES:1. Oversee the operations functions of the resort, as per the Organizational Chart.2. Hold regular briefings and meetings with all head of departments.3. Ensure full compliance to Resort operating controls, SOP's, policies, proceduresand service standards.4. Lead all key property issues including capital projects, customer service...

  • Real Estate Property Manager

    2 weeks ago

    San Fernando, Central Luzon, Philippines Interlink Global Talent Full time

    ABOUT US:At Interlink Global Talent, we specialize in providing skilled offshore staffing solutions to businesses across diverse industries. Our team of highly trained professionals, located in the Philippines, seamlessly integrates with companies in the United States, offering a unique and cost-effective approach to meet staffing needs.We are seeking...

  • assistant project manager

    2 hours ago

    San Fernando, Central Luzon, Philippines Alfamart Trading Philippines Inc Full time

    ABOUT US:Being part of a dynamic organization is one of the secrets of career success. Alfamart is the first and only Super Minimart in the Philippines that is designed to serve the needs of local Filipino neighborhoods & communities. Join the fastest-growing chain as we expand across the PhilippinesWho are we looking for:The Assistant Construction Manager,...

  • Assistant Purchasing Manager

    2 weeks ago

    San Fernando, Central Luzon, Philippines Hilton Full time

    Hilton isn't just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.And, we strongly believe that our Team...

  • Assistant Purchasing Manager

    4 weeks ago

    San Fernando, Central Luzon, Philippines Hilton Full time

    Hilton isn't just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.And, we strongly believe that our Team...