Supervisor Technical Support
2 weeks ago
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Supervisor Technical Support Apply remote type Flex locations Cebu, Philippines time type Full time posted on Posted Yesterday job requisition id JR104432About Dexcom
Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company's inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide.
Meet the team:
At Dexcom, our Technical Support team is not just about providing solutions; it's about transforming the support experience with cutting-edge CGM technology. Join a team that embodies passion and excellence, where you won't just troubleshoot – you'll be part of the #dexcomwarriors community. As a Technical Support Supervisor, your role is pivotal in ensuring not just customer satisfaction, but advocacy. Embrace a workplace that values innovation, camaraderie, and a drive to be amazing.
Where You Come In:
- You will lead a team in a high call volume shared services or call center environment.
- You manage day-to-day operations, including troubleshooting, communication, and collaboration with other departments.
- You design efficient processes, ensuring adherence to Technical Support policies and procedures.
- Your proficiency in troubleshooting, excellent communication, and collaboration skills set you apart.
- You have a positive attitude, a passion for excellence, and the ability to handle challenging situations.
- You are an effective trainer and team coach, with advanced cross-training experience.
- Your experience includes leading teams, achieving results, and flexibility to work evenings, holidays, and weekends.
- Your success lies in achieving service level goals, managing and coaching employees to department performance standards, and identifying efficiency opportunities.
What Makes You Successful:
- You are a seasoned team supervisor in a high call volume environment.
- You bring 5-8 years of industry experience and a Bachelor's Degree.
- Your proficiency in troubleshooting, communication, and collaboration skills is exceptional.
- You have a positive attitude, a passion for excellence, and the ability to handle challenging situations.
- Your experience includes leading teams, achieving results, and flexibility to work evenings, holidays, and weekends.
- Your success is evident in consistently exceeding individual requirements and encouraging a team environment.
What you'll get:
- A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community .
- A full and comprehensive benefits program.
- Growth opportunities on a global scale.
- Access to career development through in-house learning programs and/or qualified tuition reimbursement.
- An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
#LI-Hybrid
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
WHY CHOOSE DEXCOM?Since 1999, Dexcom has simplified and revolutionized diabetes management, positively impacting millions worldwide. At Dexcom, we're more than just a medical device company; we're a collective of visionary thinkers, trailblazers, and problem solvers. Our mission transcends the ordinary. We aim to revolutionize healthcare, one groundbreaking technology at a time.
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