Server Technical Support Representatives(START ASAP)

2 weeks ago


Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time

SERVER TECHNICAL SUPPORT REPRESENTATIVES (3 vacancies)



CEBU CITY LOCATION Main Responsibility:



  • Main point of contact for customers needing IONOS Support
  • Enhance weekly and monthly performance based on feedback from the Head of Server Operations
  • Proactively report support-related issues to the supervisor
  • Provide solutions to customer concerns
  • Participate in coaching sessions and company events
  • Collaborate with team members and other departments
  • Customer service focus to ensure satisfaction
  • Consistent effort to improve customer satisfaction and internal procedures

Qualifications:



  • Minimum of 2nd year College Level or Graduate of an IT or Computer Science course
  • At least 6 months of sales/customer service and/or technical support experience
  • Knowledge of PHP, Webhosting and Wordpress CMS is a plus
  • Basic email client set-up knowledge is an advantage
  • Strong English Communication Skills
  • Ability to maintain professionalism in all situations
  • Highly Motivated and Target-Oriented
  • Open to working varied schedules
Solutions-driven

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