Senior Production Operations Scheduler

2 weeks ago


Manila, National Capital Region, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

Job Responsibilities:

  • Monitors the production environment, consisting of mainframe, UNIX, LINUX and NT platforms, using established tools.
  • Responsible for first level response to job failures within the production environment.
  • Takes corrective actions when possible according to established SOP.
  • Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures.
  • Takes appropriate actions to ensure that processes are completed according to the schedule provided.
  • Documents issues into the Problem Management system and conducts follow ups for proper resolutions.
  • Informs relevant production support teams of outstanding issues that require further follow-up.
  • Provides updated status of current environment and activities to the next shift at daily turnover meeting.
  • Provides shift status to manager detailing issues that are impacting deliveries and require additional attention.
  • Provides training to new/junior analysts as required.
  • Acts as a product-specific or procedural SME in the absence of Scheduling and/or manager onsite.

Minimum Education, Experience, & Specialized Knowledge Required:

  • Associates degree plus 5 – 7 years in a production environment.
  • Previous experience in production environment is required.
  • Basic knowledge and experience on the following tools:
    a. ESP/Cybermation or Comparable Scheduling Software Package, or other related package
    b. QMS / Peregrine or Comparable Problem Management Tool, or other related tools
    c. OS JCL (Job Control Language)
    d. Mainframe (TSO, SDSF, ISPF, Beta92)
    e. Any experience working in a UNIX and NT Environment
  • Experience with Service Now or equivalent problem management tool.
  • Must possess strong analytical and problem-solving skills.
  • Strong written and verbal communication skills required.
  • Knowledge of IMS Standards and products a plus.
  • Amenable to report in hybrid setup (WFH and RTO in Taguig)
  • Amenable to report in shifting schedules, 24/7 team coverage

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