Product/Application Support Senior

2 weeks ago

Manila, National Capital Region, Philippines FIS, Inc. Full time
Product/Application Support Senior (Asset/Liability Management Systems) Product/Application Support Senior (Asset/Liability Management Systems) FIS, Inc. Manila, Philippines
Product/Application Support Senior (Asset/Liability Management Systems) FIS, Inc. Manila, Philippines Posted 4 days ago Permanent Competitive

Product/Application Support Senior (Asset/Liability Management Systems)

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing


Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.


  • Provides in-depth product support to FIS clients by resolving incoming inquiries.
  • Responds to customer product inquiries via telephone or in written internet-based email.
  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
  • Documents customer information and recurring technical issues to support product quality programs and product development.
  • Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
  • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
  • Other related duties assigned as needed.
What you bring



 Experience doing Product/Application support in any banking or financial systems

 Background or basic knowledge in data querying

 Exposure in Java codes is a plus

 Experience in face to face client interaction is a plus Documents client information and recurring technical issues to support product quality programs and product development Strong analytical skills Organizational and time management skills required Self-starter with proven ability to work independently Extremely comfortable working with computers and a variety of applications Excellent oral and written communications skills Strong problem solving skillsWhat we offer you

At FIS, we hire the best.

In return, you receive exceptional benefits including:

  • Opportunities to innovate in fintech
  • Tools for personal and professional growth
  • Inclusive and diverse work environment
  • Resources to invest in your community
  • Competitive salary and benefits
Ll-EA1

Privacy Statement


FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model


Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass
Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today. #J-18808-Ljbffr

  • Product Support Analyst, Senior

    2 weeks ago

    Manila, National Capital Region, Philippines Infor Inc. Full time

    Product Support Analyst, Senior (US Payroll Country Philippines City Manila Department Global Support Job ID 39175 Provides application and technical support to customers, answering complex questions on function and usage of product via the telephone and/or Internet. Support includes functional analysis, program analysis, testing and debugging to...

  • Product Support Analyst, Senior

    2 weeks ago

    Manila, National Capital Region, Philippines Infor Inc. Full time

    The Senior Technical Product Support Analyst provides support to customers, answering questions on function and technical aspects of the product via the telephone and/or Internet and conveys customer feedback to the product development team. This position serves as primary support liaison between company and customer, in a highly team oriented environment....

  • Procurement Senior Lead Support

    2 weeks ago

    Manila, National Capital Region, Philippines Business Support Outsourcing, Inc. Full time

    Purchasing, Procurement & Inventory (Manufacturing, Transport & Logistics) The Procurement Senior Lead is responsible for leading and managing the organization's procurement activities, strategic sourcing initiatives, vendor management, and contract negotiations. This role involves developing and implementing strategic procurement plans, policies, and...

  • Senior Enterprise Application Developer

    2 weeks ago

    Manila, National Capital Region, Philippines Finastra USA Corporation Full time

    Senior Enterprise Application Developer Finastra USA Corporation Manila, Philippines Posted 4 days ago Permanent Competitive OverviewThe Senior Enterprise Application Developer serves as a Technical SME and supports all company activities including but not limited to system implementations, integrations, and process consultations. This role provides...

  • Senior Functional Support

    2 weeks ago

    Manila, National Capital Region, Philippines FIS, Inc. Full time

    Senior Functional Support (Banking and Lending Systems) Senior Functional Support (Banking and Lending Systems) FIS, Inc. Manila, Philippines Senior Functional Support (Banking and Lending Systems) FIS, Inc. Manila, Philippines Posted 4 days ago Permanent Competitive Senior Functional Support (Banking and Lending Systems) The world of finance moves fast....

  • Senior PowerBI Developer

    2 weeks ago

    Manila, National Capital Region, Philippines HOVER SENIOR LIVING COMMUNITY Full time

    About the RoleA Senior Power BI Developer is a professional responsible for designing, developing, and managing Power BI solutions for an organization. This role requires a deep understanding of data analysis, visualization, and reporting, along with a solid grasp of data warehousing and business intelligence concepts. A Senior Power BI Developer works...

  • Application Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines AXA Philippines Full time

    Main Responsibilities: Provide L2 Support for the Health Insurance System.Record all communication and steps taken with customers related to incidents in Service Now appropriately.Follow internal processes and complex instructions.Ability to research and think outside of the box when handling complex issues.Ability to identify gaps in internal processes,...

  • Application Support Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines AXA Philippines Full time

    Main Responsibilities: Provide L2 Support for the Health Insurance System.Record all communication and steps taken with customers related to incidents in Service Now appropriately.Follow internal processes and complex instructions.Ability to research and think outside of the box when handling complex issues.Ability to identify gaps in internal processes,...

  • Product Support Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Infor Inc. Full time

    A Product Analyst to provide application support to FSM Supply Management for Infor global customers and partners. He/She is responsible for updating tickets for internal and external clients. Work closely with other teams to determine the fastest and greatest solution. An excellent communicator in both written and oral, a team player and works on multiple...

  • CSSC Application Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Grundfos IS Support & Operations Centre Phils. Inc. Full time

    Contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries. Provide technically advanced support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos ́ products and...

  • CSSC Application Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Grundfos IS Support & Operations Centre Phils. Inc. Full time

    Contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries. Provide technically advanced support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos ́ products and...

  • Application Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines I-Remit, Inc. Full time

    Help Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights Application Support Specialist is responsible for providing first level technical support for the organization's internal applications and to ensure that user concerns and inquiries are appropriately addressed.Job...

  • Application Support

    5 days ago

    Manila, National Capital Region, Philippines AXA Philippines Full time

    DESCRIPTIONHandles the day-to-day information technology (IT) operations and assists service desk in supporting end users. Will handl tion assets including AXASOL, MA e L2 support for Digital Distribution assets including AXASOL, MABI QUALIFICATIONSAt least 3 years experience in Application Support for Digital and Core SystemsITIL v4 PrinciplesSalesforce and...

  • Product Support Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Infor Inc. Full time

    Provides application and technical support to customers, answering complex questions on function and usage of product via the telephone and/or Internet. Support includes functional analysis, program analysis, testing and debugging to resolve customer reported issues. Serves as primary support liaison between company and customer in a highly team-oriented...

  • application support

    5 days ago

    Manila, National Capital Region, Philippines Sysgen RPO, Inc. Full time

    QUALIFICATIONS At least 3 years experience in Application Support for Digital and Core SystemsITIL v4 PrinciplesSalesforce and CRM applicationsSQL/C# scripting with programming Preferrably with Certification:ITIL Foundation

  • Application Support Technician

    2 weeks ago

    Manila, National Capital Region, Philippines Cambridge University Press Full time

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are recruiting for Application Support Technicians who will be part of our Application Support Team. This team is responsible for...

  • Application Support Analyst, ProLaw

    2 weeks ago

    Manila, National Capital Region, Philippines Elite Technology Full time

    Application Support Analyst, ProLawJob Description:The Support Analyst is the primary service contact assisting customers to effectively utilize the software to meet their firm's business objectives. The Support Analyst leverages advanced software troubleshooting skills, strong business acumen, and proven customer soft skills to proactively resolve simple to...

  • Product Support Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Infor Inc. Full time

    General information Country Philippines City Manila Job ID 40024 Department Customer Support Experience Level MID_SENIOR_LEVEL Employment Status FULL_TIME Workplace Type Hybrid Description & Requirements Provides application and technical support to customers, answering complex questions on function and usage of product via the telephone and/or...

  • Treasury - Senior Product Development Officer

    2 weeks ago

    Manila, National Capital Region, Philippines BDO Unibank Full time

    Treasury - Senior Product Development OfficerTalent Manager @ BDO Unibank | Recruitment, Relationship ManagementHe/She/They are responsible for developing Treasury products or variations of existing products that will result in material benefit to the bank and our clients - this involves the preparation and maintenance of product and operations manuals as...

  • Product Support Analyst

    5 days ago

    Manila, National Capital Region, Philippines INFOR PSSC, INC. Full time

    Ensuring the smooth operation and customer satisfaction with our software products. Whose primary responsibility is to provide technical assistance and support to users, addressing their inquiries, issues, and concerns related to our software applications. Will collaborate closely with cross-functional teams, such as development, and product management, to...