Quality Assurance Team Lead

2 weeks ago


Davao City, Davao, Philippines OfficePartners, 360 Inc. Full time
Quality Assurance Team Lead - Davao Onsite

Supervisors/Team Leaders (Call Centre & Customer Service)

Full time

Add expected salary to your profile for insights

  • Has a strong Quality Assurance background (at least 2 years experience)
  • Ability to work well under pressure and with minimal supervision
  • Ability to identify urgent vs. important, organize time and workload
  • Excellent analytical and decision-making skills
  • Must adapt well to change and successfully set and adjust priorities as needed
  • Resourceful and has initiative
  • Effective client management, performance management, and QA coaching
  • Excellent Microsoft Office Skills with an emphasis on Excel and PowerPoint

Responsibilities:

  • Assists the Manager in delivering business goals
  • Establish priorities and ensure maximum usage of available resources
  • Develop monthly and weekly reports showing QA performance and improvement opportunities
  • Evaluate and recommend alternative procedures for continuous improvement
  • Provide support to Operations for data interpretation and action plan generation
  • Facilitate internal and external meetings to ensure alignment and consistency within the team
  • Facilitate and be involved in team-driven actions to help people, process and system improvements
  • Interpret and support quality policies and implement guidelines to ensure compliance with quality standards and documents
  • Facilitate QA Onboarding to QAs
Your application will include the following questions:

How many years' experience do you have as a Quality Assurance Team Leader?

Have you worked in a call centre before?

How many years' experience do you have in the BPO industry?

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