Team Lead

2 weeks ago


Davao City, Davao, Philippines Cloudstaff Full time
Philippines - All, CS Everywhere - Davao14 days ago

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Years of experience 5-10 years

Shift(s) Night Shift

Job request ID JR-13287

Team Lead (WFO-Davao)Philippines - All, CS Everywhere - Davao14 days ago Salary Login to View Salary Years of experience 5-10 years Shift(s) Night Shift Job request ID JR-13287 Job Description

WORK FROM OFFICE - This is a Work-From-Office Setup based in Davao.

Job Summary

We are seeking a proactive and results-oriented Sr. Team Leader or Team Manager to lead an on-site team of 55 staff, including Outbound Calling, Data Services, Quality Assurance, and Support Services. The ideal candidate will possess strong leadership qualities, exceptional communication skills, and a proven track record in team management, capable of inspiring a high-performance culture.

Key Responsibilities
  • Oversee the day-to-day operations of the on-site team, ensuring optimal productivity, performance, and compliance with company policies and standards.
  • Manage a multi-disciplinary team, including direct oversight of several Team Leaders, to achieve operational excellence and deliver on client objectives.
  • Implement strategies to enhance team performance, including training programs, workflow optimizations, and performance incentives.
  • Ensure high levels of staff engagement and motivation, addressing issues as they arise and providing guidance and support to Team Leaders and staff.
  • Analyze key performance indicators (KPIs) and generate reports for senior management, providing insights and recommendations for continuous improvement.
  • Collaborate closely with other departments and stakeholders to align team objectives with broader company goals.
  • Manage client relations for , ensuring services meet and exceed expectations, and fostering strong, long-term client relationships.
  • Ensure all team activities comply with legal and ethical standards.
Qualifications and Requirements
  • Bachelor's degree in Business Administration, Management, or a related field.
  • (Must Have)A minimum of 5 years' experience in a leadership role, ideally managing large teams in a call center or BPO setting.
  • Demonstrable experience in driving team performance in outbound calling, data services, Quality Assurance, or Support Services.
  • Strong leadership and people management skills, with a talent for nurturing talent and fostering a positive work environment.
  • Excellent communication, organizational, and problem-solving skills.
  • Ability to analyse data, understand trends, and action data-driven strategies for improvement.
  • Knowledge of industry legal and regulatory requirements.
  • Proficiency in CRM systems and Microsoft Office Suite.
Perks and Benefits
  • Free Meal, Coffee or Chocolate drinks, Beer & Chips
  • HMO upon hiring + 1 Free Dependent
  • Rice Allowance
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