Product Support Analyst

2 weeks ago

Manila, National Capital Region, Philippines Infor Inc. Full time
General information

Country

Philippines

City

Manila

Job ID

40024

Department

Customer Support

Experience Level

MID_SENIOR_LEVEL

Employment Status

FULL_TIME

Workplace Type

Hybrid

Description & Requirements

Provides application and technical support to customers, answering complex questions on function and usage of product via the telephone and/or Internet. Support includes functional analysis, program analysis, testing and debugging to resolve customer reported issues. Serves as primary support liaison between company and customer in a highly team-oriented environment. Conveys customer feedback to product development staff. Possesses working knowledge of assigned product and basic knowledge of operating environments.

What You Will Need?

  • Relevant bachelor's degree or equivalent training and/or work experience
  • Minimum of 3 years experience in supporting Accounting Software or ERP Finance Modules i.e. General Ledger, Accounts Payable, Accounts Receivable, Asset Management, Project Accounting etc.
  • Possesses working knowledge of assigned product and knowledge of operating environments such as Windows/Linux.
  • Advanced problem solving and analytic skills.
  • Possesses full understanding of industry practices as well as Global Support Procedures.
  • Excellent communications skills.
  • Strong interpersonal and customer service/orientation skills.
  • Solid PC skills with knowledge of various software applications used for testing, troubleshooting, call logging, etc.
  • Strong organizational skills required to ensure most effective and timely delivery of service to clients.
  • Possess ability to both multi-task and manage priorities effectively.
  • Flexibility required to work outside defined role.
  • Command of the English language to be able to provide oral and written communication that effectively articulates complex ideas.
  • Amenable to work on Shifting Schedules.
What Will Put You Ahead?

A Day In The Life Typically Includes:

  • Resolves clients' questions or problems over the telephone or Internet focusing on product functionality, operating environments and system configuration/setup.
  • Serves as primary support liaison between company and customer and documents incidents in required tracking systems.
  • Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
  • Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as Zoom or Netmeeting.
  • Able to handle high volume of issues and some challenging issues independently but is responsible for appropriate referral to other support analysts.
  • Continues to develop application knowledge in specific product suite and operating environment and technologies.
  • Conveys customer feedback to product development staff.
  • Responsible for being the liaison with Development and other depts., i.e. PSO, Finance, etc., to ensure proper handling of customer issues.
  • Participates in special projects and takes on special assignments and/or teaches other Analysts installation procedures, features of products, etc.
  • Promotes and maintains a high quality, professional, service-oriented company image among users and team.
  • Foster teamwork and collaboration across all teams
  • Manages workload effectively following Global Support Procedures to ensure successful completion of tasks.
  • Responsible for meeting or exceeding established customer satisfaction ratings and other KPIs
About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the webpage.

At Infor we value your privacy that's why we created a policy that you can read here .

#J-18808-Ljbffr

  • Product Support Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Infor Inc. Full time

    A Product Analyst to provide application support to FSM Supply Management for Infor global customers and partners. He/She is responsible for updating tickets for internal and external clients. Work closely with other teams to determine the fastest and greatest solution. An excellent communicator in both written and oral, a team player and works on multiple...

  • Product Support Analyst, Senior

    2 weeks ago

    Manila, National Capital Region, Philippines Infor Inc. Full time

    The Senior Technical Product Support Analyst provides support to customers, answering questions on function and technical aspects of the product via the telephone and/or Internet and conveys customer feedback to the product development team. This position serves as primary support liaison between company and customer, in a highly team oriented environment....

  • Product Support Analyst, Senior

    2 weeks ago

    Manila, National Capital Region, Philippines Infor Inc. Full time

    Product Support Analyst, Senior (US Payroll Country Philippines City Manila Department Global Support Job ID 39175 Provides application and technical support to customers, answering complex questions on function and usage of product via the telephone and/or Internet. Support includes functional analysis, program analysis, testing and debugging to...

  • Casino Analyst/ Product Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines NTT LIMITED PHILIPPINES BRANCH Full time

    We are looking for a Casino Product/Product Analyst to join our team and assist us in recommending the best product to launch profitability in our organization. Job Responsibilities:Analyzing market data to determine what products to launch and interviewing customers to understand their needs.Evaluating company products and comparing them against industry...

  • Casino Analyst/ Product Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines NTT LIMITED PHILIPPINES BRANCH Full time

    We are looking for a Casino Product/Product Analyst to join our team and assist us in recommending the best product to launch profitability in our organization. Job Responsibilities:Analyzing market data to determine what products to launch and interviewing customers to understand their needs.Evaluating company products and comparing them against industry...

  • Product Support Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Infor Inc. Full time

    Provides application and technical support to customers, answering complex questions on function and usage of product via the telephone and/or Internet. Support includes functional analysis, program analysis, testing and debugging to resolve customer reported issues. Serves as primary support liaison between company and customer in a highly team-oriented...

  • Product Support Analyst

    4 days ago

    Manila, National Capital Region, Philippines INFOR PSSC, INC. Full time

    Ensuring the smooth operation and customer satisfaction with our software products. Whose primary responsibility is to provide technical assistance and support to users, addressing their inquiries, issues, and concerns related to our software applications. Will collaborate closely with cross-functional teams, such as development, and product management, to...

  • Technical Support Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Infor Inc. Full time

    Technical Support Analyst provides application and technical support to customers, answering complex questions on function and usage of the product via telephone and/or internet. This position will support Infor Process Automation product and will provide 24 x 7 coverage for customers in US and non-US timezone. Support includes functional analysis, program...

  • L3 Support Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines BDO Unibank Full time

    Email The position will be responsible in supporting platforms and applications under the Data and Analytics team in IT Group. He/She supports the continuous functioning of the platform on areas such as governance, IT operations processes (methodologies, processes, and tools), and platform administration and is also expected to support the development and...

  • Application Support Analyst, ProLaw

    2 weeks ago

    Manila, National Capital Region, Philippines Elite Technology Full time

    Application Support Analyst, ProLawJob Description:The Support Analyst is the primary service contact assisting customers to effectively utilize the software to meet their firm's business objectives. The Support Analyst leverages advanced software troubleshooting skills, strong business acumen, and proven customer soft skills to proactively resolve simple to...

  • Service support analyst

    2 weeks ago

    Manila, National Capital Region, Philippines B2BE GSS Sdn Bhd Full time

    Looking for an exciting opportunity to work in a fast paced environment delivering software solutions into a global environment? B2BE, a global IT consulting and software business with its PH office based in Makati, Philippines is currently recruiting for a Service Support Analyst.B2BE provide e-Commerce based products and services across a broad and growing...

  • Service support analyst

    3 weeks ago

    Manila, National Capital Region, Philippines B2BE GSS Sdn Bhd Full time

    Looking for an exciting opportunity to work in a fast paced environment delivering software solutions into a global environment? B2BE, a global IT consulting and software business with its PH office based in Makati, Philippines is currently recruiting for a Service Support Analyst.B2BE provide e-Commerce based products and services across a broad and growing...

  • Product Analyst, Channels

    4 weeks ago

    Manila, National Capital Region, Philippines S&P Global Full time

    About the Role:Grade Level (for internal use):07The Role: Product Analyst.Grade (relevant for internal applicants only): 8.The Location: Manila.The Team: The Product Analyst team of our Distribution Solutions is focused on building customer centric data delivery platforms. The team with a wide global footprint carries a diverse set of skills ranging from...

  • Product Analyst, Channels

    2 weeks ago

    Manila, National Capital Region, Philippines S&P Global, Inc. Full time

    About the Role:Grade Level (for internal use):07The Role: Product Analyst.Grade (relevant for internal applicants only): 8.The Location: Manila.The Team: The Product Analyst team of our Distribution Solutions is focused on building customer centric data delivery platforms. The team with a wide global footprint carries a diverse set of skills ranging from...

  • Product Analyst, Channels

    2 weeks ago

    Manila, National Capital Region, Philippines S&P Global Full time

    About the Role:Grade Level (for internal use):07The Role: Product Analyst.Grade (relevant for internal applicants only): 8.The Location: Manila.The Team: The Product Analyst team of our Distribution Solutions is focused on building customer centric data delivery platforms. The team with a wide global footprint carries a diverse set of skills ranging from...

  • Product Analyst, Channels

    4 weeks ago

    Manila, National Capital Region, Philippines S&P Global Full time

    About the Role:Grade Level (for internal use):07The Role: Product Analyst.Grade (relevant for internal applicants only): 8.The Location: Manila.The Team: The Product Analyst team of our Distribution Solutions is focused on building customer centric data delivery platforms. The team with a wide global footprint carries a diverse set of skills ranging from...

  • Technical Support Analyst, Senior

    2 weeks ago

    Manila, National Capital Region, Philippines Infor Inc. Full time

    Technical Support Analyst, Senior Country Philippines City Manila Job ID 40126 Department Customer Support Experience Level MID_SENIOR_LEVEL Employment Status FULL_TIME Workplace Type Hybrid The Senior Technical Product Support Analyst provides support to customers, answering questions on function and technical aspects of the product via the...

  • Product Success Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full time

    The Digital Product Success Analyst will work with RX technology (Gtech) to drive product value and ensure the digital event platform maximizes value for RX business units (BUs). They will be a link between BUs and product teams, both as ambassadors for our platform, as well as championing a results driven approach to product development requests. This role...

  • Technical Support Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Infor Inc. Full time

    Reporting to the Support Manager, the Product Support Analyst is responsible for providing world-class technical support for the Workforce Management application to Infor's enterprise clients. The Support Analyst must be able to multi-task and prioritize workload to meet individual and team objectives. The incumbent will investigate software defects...

  • Application Support Analyst, 3E

    2 weeks ago

    Manila, National Capital Region, Philippines Elite Technology Full time

    Job Description:The Application Support Analyst is the primary service contact assisting customers to effectively utilize Elite 3E software to meet their firm's business objectives. The role is to provide technical consultative Application Support for Elite's 3E product in a non-call center type of project-based environment.The role may be cross trained or...