IT Service and Dispatch Specialist

2 weeks ago


Manila, National Capital Region, Philippines Private Advertiser Full time

We have just started the search for a Dispatch Coordination person. In this new role, you will prioritize and distribute customer support requests to our Service Desk and Field Services teams. As an integral part of our service management function you will be responsible for ensuring job allocation matches our Service Level Agreements, and is provided with an level of efficiency and communication that guarantees customer satisfaction

Core Responsibilities

In this role, we are seeking someone who can demonstrate the ability to do most of the following things:

Monitor the service management databaseEfficiently allocate workDispatch technicians to customer sites Work with our technical staff to ensure jobs are scheduledSkills
Unless otherwise stated, these skills are mOutstanding English communication skills and phone mannerThe ability to work effectively under pressureUnderstanding of Service Level AgreementsPunctuality and reliability are essential for this roleExperience in using ticketing systemsWilling to work in our Manila offices at least 2 days per week
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