Customer Service Representative

2 weeks ago


Manila, National Capital Region, Philippines Intogreat Solutions Full time

This role is on a Permanent On-site Setup. Our office is located at Eastwood in Quezon City. Qualifications:Transportation, travel or logistics background with dispatching experience is a plus.Customer care and customer service is required.Strong escalation skills (SME experience) is a must. Superb decision-making skills and good work ethics.Articulate and concise in communications.Flexible and adaptable to any change - Can work well under pressure and set deadlines.Amenable to work onsite, shifting schedule and split off.Knowledge in google sheet is a plus (due to multiple trackers used in OC). Job Responsibilities:Ensures ground transportation services run smoothly daily by monitoring on going bookings and strive for 100% fulfillment rate.Assigns rides to chauffeurs using fleet of vehicles that is exclusively allocated for Blacklane rides and is managed to fulfill transportation needs within selected business districts during specific time frames of the day.Build relationships with our partners/chauffeurs and at times with guests via phone and Intercom, resolving queries in real-time while building strong relationships and trust.Troubleshoot proactively by finding solutions to urgent needs that arise due to new requests or unexpected scenarios (i.e., flight delays, car breakdowns, potential no pick-ups etc.)Optimize the utilization of each shift or chauffeur and, consequently, increase overall profitability.Monitoring all upcoming and ongoing rides, ensuring fulfillment.Give Actionable Feedback. Provide consistent, constructive feedback on customer and chauffeur satisfaction as well as processes.Fleet specialists will be considered as multi-skilled staff; they are also expected to help with OC Classic tasks (18 hours, EK, Service Control, Unassigned/VIP Bookings, MOP), and be given task assignments according to operational priorities. Here are the reasons why you should join Intogreat:Competitive Salary PackageHMO on day 1 w/ 2 Free DependentsGroup Life InsurancePaid LeavesBereavement AssistanceWork-life Balance & High Staff Engagement CultureLong-term Development Plan ProgramFree training coursesCultural TrainingEmployee awards and eventsMental Health Reimbursement up to 20K


  • In manila

    2 weeks ago


    Manila, National Capital Region, Philippines Customer Service Representative Full time

    Customer Service RepresentiveHS grad(old curriculum)SHS grad(K-12)College grad/undergradwith or without Call center experienceSites offer:QC, Vertis NorthEDSA Greenfield, TeleperformancePasay, MOA Maax Bldg.Pasig, ROCKWELLPasig, SILVER CITYCebu, Insular Bldg. AyalaCebu, I.T park lahug apasCagayan de Oro, TeleperformanceDavao, TeleperformancePaid trainingFree...

  • Sagility Bridgetowne

    2 weeks ago


    Manila, National Capital Region, Philippines Customer Service Representative Full time

    POSITION:CSR (VOICE)EDUCATIONAL ATTAINMENT:4 year course graduates with or without BPO experienceWORK EXPERIENCE:Completed 2 years in College with 6months customer service related / 1 year solid BPO experience.SALARY PACKAGE:Upon hire:18k basic pay + 1k flex fund allowanceOther benefits:-20% Night differentialHMO coverage for employee upon Day 1 and HMO...


  • Manila, National Capital Region, Philippines Lancesoft Full time

    Email Associate - APAC Recruitment and Delivery @ Lancesoft Philippines | Human Resources, IT Recruitment, Non-IT RecruitmentCompany: TeleperformanceNonvoice/Local AccountAccount Receivable AccountTravel Logistics AccountLogistics AccountSeniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Customer...


  • Manila, National Capital Region, Philippines Lexieconsulting Full time

    Company DescriptionLexie Staffing and Business Consulting is a Recruitment Process Outsourcing (RPO) company based in Bulacan. We help connect talented individuals with new job opportunities that are perfect for them. Our mission is to bridge the gap between what you want and need, providing a better way to connect great people with great opportunities.Role...


  • Manila, National Capital Region, Philippines INTELEGENCIA BPO LLC CORP. Full time

    As a Customer Service Representative your role will be to focus on providing the correct resolutions for both consumers (person who purchased goods for personal use) and customers (dealer who purchases goods to resale at their store). You will handle consumer/customer relationships and assist with their individual service needs while delivering best-in-class...


  • Manila, National Capital Region, Philippines Lexieconsulting Full time

    We are looking for a Customer Service RepresentativeBulacanWith Call Center experience focus on Medical Billing CollectionWilling to work onsiteHighschool College Level Seniority levelSeniority level Entry level Employment typeEmployment type Contract Job functionContact Center - Customer Service Officer (Voice) National Capital Region, Philippines 3 linggo...


  • Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...


  • Manila, National Capital Region, Philippines Stackph Full time

    We are on a massive hiring for Customer Service Representative RoleBenefits and Perks:Up to 25k Salary Package-HMOLoan and Pay in advance facilityPaid Time Offer-Dayshift and Nightshift AccountQualifications:Proven experience as a customer service representative or similar customer service roleStrong communication, interpersonal and problemsolving...


  • Manila, National Capital Region, Philippines ESOL IT SERVICES INC. Full time

    Location: Alabang, Muntinlupa (Onsite)Position: Customer Service RepresentativeSchedule: ShiftingJob Description: We're looking for a motivated Customer Service Representative to join us. You'll handle customer inquiries, resolve issues, and ensure a positive experience. Key responsibilities include:Responding to customer queries via phone, email, and...


  • Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...


  • Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...


  • Manila, National Capital Region, Philippines Metrobank Full time

    Press Tab to Move to Skip to Content Link Customer Service Representative (Phone-based) Job Summary:A Customer Service Representative is responsible for providing quality service to Metrobank and PS Bank Credit Card holders by ensuring timely and accurate resolution of card sales, service inquiries, requests, and concerns made via call, email and other...


  • Manila, National Capital Region, Philippines NeksJob Philippines Full time

    Customer Service Representative | CSR Role | Apply Now (Vertis north)Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or...


  • Manila, National Capital Region, Philippines Reliasourcing Inc. Full time

    Job Summary: A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Qualifications: Proven customer support experience or experience as a Client Service RepresentativeUpselling Experience is...


  • Manila, National Capital Region, Philippines Lexieconsulting Full time

    Email Pioneer AccountDevelop strong customer relationships and responsible for resolving queries of the customers through e-mail and chat. Handling outbound calls to and from customers, listening to customer's needs or issues, and providing helpful solutions to their problems. Seniority levelSeniority level Mid-Senior level Employment typeEmployment type...


  • Manila, National Capital Region, Philippines INTELEGENCIA BPO LLC CORP. Full time

    Duties and Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our services inside and out so that you can answer questions.Processing orders,...


  • Manila, National Capital Region, Philippines Rippedboxstation Full time

    Position: Customer Service RepresentativeNumber of hours: 10-20 hours/week, Night shiftJob duration: Project-basedWork Location: Onsite; Lagro, Quezon CityTasks required:Answer incoming messages/tickets and conduct follow ups on customers with inquiriesAttract potential customers by answering product and service questions and suggesting information about...


  • Manila, National Capital Region, Philippines Neksjob Full time

    Job description:Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.


  • Manila, National Capital Region, Philippines Lexieconsulting Full time

    Email NON-VOICE Customer Service RepresentativeProcess customer and account documents. Micro tasks related to customer service. Assist customers via chat and email in a timely and accurate manner. Monitor and analyze event data in real-time. Seniority levelSeniority level Entry level Employment typeEmployment type Contract Job functionCustomer Service...


  • Manila, National Capital Region, Philippines Rippedboxstation Full time

    Position: Customer Service Representative Number of hours: 10-20 hours/week, Night shift Job duration: Project-based Work Location: Onsite; Lagro, Quezon City Tasks required:Answer incoming messages/tickets and conduct follow ups on customers with inquiriesAttract potential customers by answering product and service questions and suggesting information...