Head of Service Operations

2 weeks ago


Makati City, National Capital Region, Philippines Michael Page Full time

About Our Client

Our client is a global leader and ranked as one of the most innovative companies in the world.

Job Description

Field Operations

  • Responsible for high level of customer satisfaction in the country
  • Functional and disciplinary leadership of the Service Team in the region
  • Responsible for developing the personnel ensuring their motivation, continuous development and achievement against regional targets
  • Coaching the technical-oriented Supervisors of today, to be customer-, service- and result-oriented Line Managers
  • Selection of personnel, training and continuous qualification of the employees
  • Dealing with complaints as well as a continuous supervision of the customer satisfaction
Sales
  • Responsible for sales in the Service Sector of the country
  • Responsibility and monitoring of the sales results including a continuous analysis and coordination of the sales and return target in order to secure the portfolio (unit and value)
  • Proactive customer care of the existing customers
  • Securing and extending the existing maintenance portfolio, pricing and profitability of the company's customers
  • Proactive process to ensure zero NEB conversions are lost
  • Securing and extending the existing maintenance portfolio, pricing and profitability of the company's customers

The Successful Applicant

  • Bachelor's degree in any Engineering course (Mechanical or Electrical)
  • Process Oriented
  • Superior analytical skills
  • Good communication skills
  • Must have been working with a Service/Maintenance Manager role for at least 3 to 4 years out of total 10 to 12 years of experience in Maintenance

What's on Offer

  • Leading multinational company
  • Career growth and opportunities

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