Business Analyst

2 weeks ago


Cebu City, Central Visayas, Philippines Apteum Full time

The ideal candidate is a team player who will be responsible for working with company data in various business areas. Specific responsibilities include reporting metrics, analyzing methodologies, suggesting operation improvements, and building proposal evaluations in a cross-functional environment.

Job Responsibilities:

This role is in the Product Management Team.

  • Work collaboratively and liaise with all areas of the business including Product, Technology, Sales and Customer Support.
  • Work closely with customers to understand their business requirements and translate them into detailed user stories.
  • Identify, investigate, analyse business processes, procedures and work practices
  • Gather, review, and analyse business and industry data, including customer reports, internal and external metrics and other key metrics using data analytics tools.
  • Perform quality assurance.
  • Identify and address gaps in requirements by engaging in proactive communication with clients to clarify and refine needs.
  • Utilise strong analytical skills to evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.
  • Report on common sources of technical issues or questions and make recommendations to the product team.
  • Maintain effective collaboration with team members and stakeholders through excellent verbal and written skills.
  • Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer.

Qualifications

  • You have experience as a business analyst, working in customer facing delivery
  • Have excellent verbal communication, facilitation skills to interact with diverse group including executives, technical teams and external parties
  • Have the ability to use BA Techniques like customer journey map, functional decomposition, process modeling, etc. to identify and document customer requirements.
  • A high attention to detail with good financial and commercial business acumen
  • Lead project discussions and manage stakeholders
  • Solid understand agile methodologies (especially SCRUM Framework)
  • Familiar with JIRA and Confluence
  • Highly organised with the ability to work on multiple projects simultaneously and prioritize workload
  • Good analytical and problem-solving skill
  • Effective negotiation and influencing skills
  • Effective planning and organisational skills
  • Create process diagrams, technical documentation, and reports
  • Ability to work autonomously and collaboratively with cross functional teams

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