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Business Analyst
2 weeks ago
The ideal candidate is a team player who will be responsible for working with company data in various business areas. Specific responsibilities include reporting metrics, analyzing methodologies, suggesting operation improvements, and building proposal evaluations in a cross-functional environment.
Job Responsibilities:
This role is in the Product Management Team.
- Work collaboratively and liaise with all areas of the business including Product, Technology, Sales and Customer Support.
- Work closely with customers to understand their business requirements and translate them into detailed user stories.
- Identify, investigate, analyse business processes, procedures and work practices
- Gather, review, and analyse business and industry data, including customer reports, internal and external metrics and other key metrics using data analytics tools.
- Perform quality assurance.
- Identify and address gaps in requirements by engaging in proactive communication with clients to clarify and refine needs.
- Utilise strong analytical skills to evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.
- Report on common sources of technical issues or questions and make recommendations to the product team.
- Maintain effective collaboration with team members and stakeholders through excellent verbal and written skills.
- Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer.
Qualifications
- You have experience as a business analyst, working in customer facing delivery
- Have excellent verbal communication, facilitation skills to interact with diverse group including executives, technical teams and external parties
- Have the ability to use BA Techniques like customer journey map, functional decomposition, process modeling, etc. to identify and document customer requirements.
- A high attention to detail with good financial and commercial business acumen
- Lead project discussions and manage stakeholders
- Solid understand agile methodologies (especially SCRUM Framework)
- Familiar with JIRA and Confluence
- Highly organised with the ability to work on multiple projects simultaneously and prioritize workload
- Good analytical and problem-solving skill
- Effective negotiation and influencing skills
- Effective planning and organisational skills
- Create process diagrams, technical documentation, and reports
- Ability to work autonomously and collaboratively with cross functional teams
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