Executive Capability Development Trainer
2 weeks ago
WORK BRIEF:
This role requires skills for developing talents and bringing them up the learning curve
to best potential to meet the minimum standards of our Healthcare client (US). This role
would need to be knowledgeable about adult learning principles/techniques and hands
on to handle client specific training, modules, refreshers with swift content delivery in
mind for the learners.
CORE RESPONSIBILITIES
- Train new hires or existing employees in a class-room based set-up on Contact
- Conduct multiple trainings for new hires and manage nesting/on-the-job-training
- Maintain the training effectiveness above the required threshold by holding
- Ability to read through various standard operating procedures and communicate
- Identify gaps between internal process and customers' expectations to help
- Liaison with QA to calibrate process knowledge and other departments of the
- Conduct workshops for project team members on recent update and US
- Perform user acceptance testing for any new process rollouts / automation in the
- Provides refresher training for bottom quartile.
- Support the team by performing floor trouble shooting to ensure all relevant
- Periodic knowledge calibration with client and internal functions.
Value-Add Responsibilities:
- Create content / training material for effective training
- Revamp the training materials to suit the need of current business and easy
- Proactively provide TNI intel to the line manager and business
- Conduct and assist timely interviews from a training point of view, if required on
- Keep abreast of latest training domain expertise from the market and share best
- Maintain and publish training related reports on a timely basis with the
Essential Knowledge:
- Knowledge of Training techniques and presentation skills.
- Ability to guage comprehension competency of the trainees and customize
- Knowledge of customer service principles, techniques, systems, and standards.
- General knowledge of Training Domain.
Essential Skills:
- Must be fluent in communication, both verbal and written to deliver the training
- Leading, Controlling and Coaching training batches (both ways- in person and
- Flexibility is a must for night shifts, rotation, rest days to match as that required
- Organize, prioritize, and schedule training assignments and projects.
- Foster a cooperative work environment.
- Skill in examining of trainees and adapting training delivery.
- Coaching Skills.
- Consultative and Socially Confident.
MINIMUM QUALIFICATION:
- 2 years of Training Experience in a BPO set-up (required Healthcare)
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