IT Service Delivery Executive Director

2 weeks ago

Manila, National Capital Region, Philippines TTEC International Full time

Management (Information & Communication Technology)

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As an Executive Director, Operations working remotely in the Philippines, you'll be a part of bringing humanity to business. #experienceTTEC

What You'll Do:

Looking for an opportunity to impact a global business on a regional or local level? You'll service Partner sites and support lines of business to deliver on performance and critical operational expectations. You'll also ensure operational goals are exceeded including facilitating the resolution of process and operational issues through cross-functional partnerships, managing highly escalated issues requiring communication to all levels of leadership. Looking for a role where you'll focus on continuous improvement through optimizing efficiencies? This is it.

You'll report to the Vice President, Operations. You'll impact the business through your client relationships, team building and leadership development.

During a Typical Day, You'll

  • Build capability by developing a strategy to support the design, customization, and delivery of leadership development programs
  • Partner with corporate resources to align global leadership strategies and technology solutions
  • Provide leadership and development to the leadership development team through the full lifecycle of the employee
  • Drive optimization of learning technology tools and manage the utilization of technology to link leadership learning initiatives to performance
  • Partner with executive leadership to identify performance needs and develop and implement strategies and tactics
  • Identify solutions and initiatives to create organization effectiveness.
  • Work effectively with consultants, vendors, and professional resources to enhance organization capability

What You Bring to the Role

  • Either college degree and 4 years' experience or 8 years' experience without a college degree
  • Experience in working with management assessing, diagnosing, and developing interventions to align training initiatives with company strategies and values
  • Knowledge and sensitivity of diversity issues in training abilities to effectively deal with conflict and highly sensitive situations
  • Great consulting, influencing, interpersonal, and communication skills - both written and verbal
  • Significant organizational skills, attention to detail, and user knowledge of database systems
  • Ability to analyze results of behavioral assessment tools, experienced presenter, and facilitator, and familiar with principles of adult learning
  • Possess contract negotiating capabilities to help build potential partnership needs to be able to bring staff and key influencers together to work in concert

What You Can Expect

  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Ask us about our paid time off (PTO) and wellness and healthcare benefits
  • And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit for more information.

About TTEC:

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI- Remote

Your application will include the following questions:

How many years' experience do you have as a Service Delivery Executive?

How many years of people management experience do you have?

How much notice are you required to give your current employer?

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