Infrastructure Support

2 weeks ago

Taguig, National Capital Region, Philippines Canon Full time

About the Role

The Infrastructure Support Network Engineer role is part of the infrastructure support team responsible for the management of all our infrastructure managed customers. These customers rely on Harbour IT to keep their Infrastructure running and meeting their needs which in turn allows the customer to focus on running their business. Infrastructure Management is one of Harbour IT's key products and is critical to the success of the business.

The primary role of the Infrastructure Support Network Engineer is to deliver exceptional customer service while managing and maintaining our customer's network environments and providing support and mentoring to Infrastructure Support Technicians/Engineers (Generalists) within the Infrastructure Support team. The support provided must be achieved within contracted SLAs and meeting our customers' expectations at all times. As an infrastructure support network technician, this role requires a good range of technical capabilities in line with technologies we manage for our customers as well as the ability to troubleshoot issues and leading proper root cause analysis to drive down the re-occurrence of similar incidents.

Qualifications
  1. 5+ years of experience in a similar role.
  2. 5+ years' recent experience in providing network support including firewalls, load balancers, switches, routers, wireless solutions
  3. Basic to intermediate understanding and experience with Linux distributions
  4. Experience in Layer 7 Firewall
  5. Experience in Azure and Load Balancer
  6. Experience with network monitoring protocols and management systems (Netflow, SNMP)
  7. Ability to work in a team with a shared workload
  8. Keeping up-to-date with infrastructure technologies and trends within the industry
  9. Excellent verbal and written communication and problem-solving skills; strong customer-oriented interpersonal skills
  10. CCNA, CCNP Certified and other relevant Network certifications
  11. Keen understanding of the following: Cisco ASA, CiscoCSM, Tufin, Algosec, Juniper, and Zscaler
  12. Maintain the integrity and security of the network and the systems connected.
  13. Assist various departments and clients to meet their needs regarding Site-to-Site and Remote Access VPN.
  14. Implement and monitor firewalls (Fortinet, Checkpoint, and Cisco) security policies.
  15. Resolve customers' queries over the phone as well as emails regarding the flow of traffic between different hosts and subnets to allow them to get a seamless connectivity between different networks.
  16. Administer networking stability and monitor all work regularly.
  17. Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
  18. Monitoring and administering CISCO Meraki switches, routers, and Iron ports.
  19. Port Monitoring network security devices, audit logs, and connectivity.
  20. Configure, manage, maintain, and optimize Forti-Manager and Fortinet Firewalls using FortiManager, Forticlient, and FortiAnalyzer.
  21. Configure, support and troubleshoot Fortinet devices (60D, 200D, 500D, 600C, 800C, 900D, 1500D, 3700D, FAZ, FMG, 5144C, FCTRL, FML, FG) which includes the routing protocols (static, BGP), switching (Vlans, VCP, VPLS), NAT, firewall policies, SNMP, SYSLOG, LDAP, and manage all the network gear-related functions.

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