IT Support Executive
5 days ago
MAIN ROLE
The IT Support Executive has the main responsibility of delivering IT solutions and services to close IT helpdesk tickets and requests from internal customers.
KEY RESPONSIBILITIES
- User desktop setup for MacOS and Windows, operating systems installation (eg. SAP, GSMS, IBP, Mirai, POS systems)
- Maintain user access in Active Directory and O365.
- Maintain IT equipment and devices like laptop, printers, scanners, server, network devices, etc.
- Provide technical support, planning and coordination for end-user touch points of the distributed computer environment.
- Knowledge in desktop, software and hardware installation, support, distribution and remote access technologies (quik assist, teamviewer,etc).
- Support role in Application Support Services (AMS) for operating systems: SAP, Mirai, POS systems
- IT procurement and asset inventory
- Other IT duties as assigned by the manager.
REQUIREMENTS
- Bachelor's degree in IT-related courses
- 3+ years of experience in a similar role providing technical support
- Installing and configuring computer hardware and software, basic network troubleshooting. With working knowledge on infrastructure
- Understanding of Windows operating systems (Windows 10, WinServer, Windows Embedded).
- Understanding of O365, Teams, Azure or any Microsoft product. Microsoft certification is an advantage
- Experience troubleshooting PC antivirus utilities (Sophos, Symantec,etc
- Preferably with experience in ServiceNow ticketing systems.
- Ability to work on call after office hours if required. working on onsite, shifting schedule, weekends and/or holidays.
- Work with less supervision while being a team player.
- Be friendly, supportive, and helpful to all internal users/customers.
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