Customer Service Representative/Team Leader

2 weeks ago


Makati City, National Capital Region, Philippines SOUL LUNA Full time

We are looking to hire an exemplary Customer Service Team Leader to coach our service staff to deliver exceptional customer service. The customer service Team Leader will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain documentation such as correspondence and operational records, and communicate promotional offers to customers.

To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Preferred candidates are able to perform to a high level of accuracy, and are meticulous and organized.

Responsibilities:

Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.

Strategizing and monitoring the daily activities of customer service operations.

Assisting customer service staff with duties where required.

Training staff in areas of customer service and company policies.

Managing customer flow to ensure proficient customer service.

Monitoring and authenticating returns, exchanges, and voids.

Investigating and solving customer service complaints.

Assisting with the development and implementation of service policies, and explaining these to staff and customers.

Maintaining documentation pertaining to customer service department activities.

Performing additional duties where needed.

Representative Requirements:

High school diploma, GED, or suitable equivalent.

2+ years of work experience in a similar position.

Proficient knowledge of customer service, and standard office practices and procedures.

Proficient computer skills.

Proficient standard office equipment skills.

Outstanding communication skills, both written and verbal.

Strong people skills.

Excellent phone etiquette.

Outstanding organizational skills.

Available to work shifts.

Job Types: Full-time, Permanent

Benefits:

  • On-site parking

Schedule:

  • 8 hour shift

Supplemental pay types:

  • 13th month salary

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Service Representative: 1 year (Preferred)

Language:

  • English (Preferred)

Expected Start Date: 05/27/2024


#J-18808-Ljbffr

  • Makati City, National Capital Region, Philippines Elephant Pal E-Platform Full time

    Job Summary:The Customer Service Representative- Team Leader is responsible to supervise the team. Also to attend customer queries and complaints, process orders, modifications, and escalate complaints across a number of communication channels.Customer Service Representative Responsibilities· Responding promptly to customer inquiries.· Maintaining a...

  • Team Leader

    2 weeks ago


    Makati City, National Capital Region, Philippines E-team Full time

    4-year Bachelor Degree required3 year industry or call center working experience preferredPrevious coaching or supervisory experienceExperience in one of the following strongly preferred: customer service call center (inbound oroutbound)Excellent English SkillJob Types: Full-time, PermanentPay: Php55, Php65,000.00 per monthBenefits:Health insuranceSchedule:8...


  • Quezon City, National Capital Region, Philippines Aspara Furniture Manufacturing Corp. Full time

    We are seeking a dynamic Customer Service Team Leader/Trainer to oversee our customer service team and ensure our staff provides outstanding support to our customers. In this role, you will be responsible for managing, training, and guiding a team of customer service representatives to achieve performance targets and enhance customer satisfaction.Key...


  • Makati City, National Capital Region, Philippines Metrobank Full time

    Press Tab to Move to Skip to Content Link Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure...


  • Makati City, National Capital Region, Philippines TOPSERVE SERVICE SOLUTIONS, INC Full time

    Job Qualifications:High school diploma/GED.Excellent customer service and communication skills.Eye for details.Willing to stand or walk for extended periods.Availability to work evenings and on weekends, including holidays.With experience as a housekeeping team leaderJob Type: Full-timeSchedule:8 hour shiftAbility to Commute:Makati (Required)Ability to...

  • team leader

    2 weeks ago


    Quezon City, National Capital Region, Philippines Paragon Communications Corp. Full time

    We are seeking a dynamic and results-driven individual to join our team as a Sales Team Leader. The ideal candidate will have a proven track record in sales management, with experience in house-to-house selling, particularly in the telecommunications sector. As a Sales Team Leader, you will be responsible for leading and motivating a team of sales...


  • Makati City, National Capital Region, Philippines Summer Drive Technology, Inc. Full time

    Job DescriptionAs Customer Contact Center Team Lead, you will directly supervise and is accountable for the overall quality of Customer Service Specialists. Support's the Customer Service objective of providing quality service to the company customers particularly through a robust and effective inbound and outbound customer service and ensuring that products...


  • Quezon City, National Capital Region, Philippines Lexie Staffing Full time

    Customer Service Representative - Bridgetowne Location *Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can impact positively?We are looking for enthusiastic and talented Customer Service Representatives to join our growing team in Bridgetowne In this role, you will: Be the first line of...


  • Quezon City, National Capital Region, Philippines Likha Careers Full time

    Position Type: Entry Level/Individual ContributorWork Location: Cubao or UP Town Center, Quezon CityWork Setup: Full-Time / Onsite - Nightshift or Shifting scheduleIndustry: BPO IndustryAbout the Job:Join our client team as a Customer Service Representative, where you'll engage with customers through calls and emails, providing assistance with inquiries...


  • Makati City, National Capital Region, Philippines Aspire Global Solutions Full time

    Are you excited about delivering exceptional customer service? We're looking for an enthusiastic person to join our team. They will be a Customer Service Representative in Makati.Your Key Responsibilities:Provide top-notch customer service to clients in the Telecommunications industry.Address customer inquiries and resolve concerns with professionalism and...

  • Store Team Leader

    2 weeks ago


    Makati City, National Capital Region, Philippines Amber Golden Chain of Restaurants Corporation Full time

    A store team leader is responsible for monitoring the staff's performance, delegating tasks, and ensuring that the team provides the best customer service by responding to the customer's inquiries and concerns and resolving their complaints. Store team leaders assist with the development of marketing campaigns and promotional offers to sell goods and...


  • Makati City, National Capital Region, Philippines Aspire Global Solutions Full time

    Are you excited about making customers happy? We're looking for a Customer Service Representative to join our team in Makati. The role involves working with the Sales account.Your Key ResponsibilitiesProvide outstanding customer service to ensure client satisfaction.Communicate to address customer inquiries and resolve concerns.Collaborate with the Sales...


  • Makati City, National Capital Region, Philippines Metacom Full time

    Are you thrilled about delivering outstanding customer service? We're looking for a lively Customer Service Representative. They will join our team in MakatiYour Key Responsibilities:Provide exceptional customer service to clients of Progressive Leasing Collections.Handle inquiries and resolve issues.Document customer interactions and transactions.Needed...


  • Makati City, National Capital Region, Philippines Aspire Global Solutions Full time

    Are you excited about providing top-notch service to customers? We're looking for a dynamic person to join our team. They will be a Customer Service Representative in the heart of Makati-Ayala. They will work on our Automobile account.Your Key Responsibilities:Respond to customers. Give correct information and solve problems with a friendly attitude.Handle...


  • Makati City, National Capital Region, Philippines Chevron Full time

    Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology. Chevron is accepting online applications...

  • Team Leader

    2 weeks ago


    Makati City, National Capital Region, Philippines Neolytix Full time

    Neolytix is a multi-line Management Service Organization (MSO) providing support to the smaller healthcare providers and practices so they can remain competitive in our Healthcare system. Together with Practice Tech Solutions (digital division), we provide end to end nonclinical services to healthcare providers.Neolytix is building a truly global and modern...

  • Sales Team Leader

    2 weeks ago


    Makati City, National Capital Region, Philippines Elabram Systems Full time

    Job Summary:A highly motivated and experienced Sales Team Leader to lead our sales team to success. As a Sales Team Leader, you will be responsible for devising strategies to meet and exceed our sales targets, managing and motivating the sales team, and ensuring the smooth running of the sales department.Qualifications and Skill Requirements:Bachelor's...


  • Makati City, National Capital Region, Philippines Steer Minds Solutions Full time

    Customer Service RepresentativeUp to 27K Salary Package + Incentives and More Accepting NO BPO experienceTelco | E-commerce | Financial | TicketingApply Now


  • Quezon City, National Capital Region, Philippines Steer Minds Co. Full time

    Customer Service Representative - Cruiseline*Join Our Team as a Customer Service Representative*Are you ready to embark on a rewarding career journey? We are currently seeking passionate individuals to join our team as Customer Service Representatives for two exciting accounts*Cruiseline Account: - Salary package up to 25.5k Must have a minimum of 6 months...


  • Makati City, National Capital Region, Philippines Broadridge Full time

    Role OverviewAt Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.The Customer Success Team Leader is a key leadership role responsible for managing a designated team within the Customer Success...