Implementation Specialist

2 weeks ago

Cebu City, Central Visayas, Philippines Clarivate Analytics (US) LLC Full time
Clarivate Analytics (US) LLC Implementation Specialist Philadelphia , Pennsylvania Apply Now

Reference #: We are excited to bring on a new Implementation Specialist join our growing team at Clarivate This is a customer facing position where you will provide technical support for ScholarOne Manuscript site maintenance. You will also provide product delivery and support for Web of Science Reviewer Recognition, Reviewer Locator, and Transparent Peer review. This is an excellent opportunity for a professional with strong PM skills to contribute toward maintain customer satisfaction for clients and journals using ScholarOne, the premier submission and pee review system for academic publishers. We are looking for someone consultative and to be part of a strong team who handles configuration changes for our top clients. If this sounds like an opportunity you are interested in, then we would love to talk to you

About You - experience, education, skills, and accomplishmentsBachelor's degree or equivalent, relevant work experience2 years of project management and customer delivery experience2 years of software implementations experience

It would be great if you also had...Knowledge of ScholarOne Manuscripts or another related productExperience with XML and APIsExperience using Salesforce

What will you be doing in this role?...Collaborate with clients to identify new site build requirementsPerform ScholarOne Manuscript site buildsConduct site review and demonstration for clientsPerform configuration changes to live sitesRecommend and deliver solutions to customers, ensuring quality and timeliness of service.Collaborate with Engagement Managers on client meetings and projectsEnsure client retention by supporting Sales and Engagement Manager teamsSupport large scale feature roll outsEscalate and track priority cases through to completionCommunicate and escalate awareness of priority defects and issuesProvide timely and accurate billing information to accountingCollaborate with Product Management teams on new feature design and software changesCollaborate with colleagues on best practices and new document processes/configuration instructions

About the Team

We are an experienced and collaborative team of project managers and professionals who excel in publication implementations. The team consists of 13 members, both full time and contractors in US and EMEA. This position reports into the Senior Manager of Service Implementation.

Hours of WorkFull time, permanentAlthough duties are typically performed during normal business hours, occasional off-hours may be requiredHybrid position (2-3 days a week in the office)

Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled

It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.

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