IT Specialist with Vicidial

Company Description

AmeeraTel, Inc. is a complete provider of outsourcing solutions. It combines the latest state of the art technology with quality customer care and commitment to excellence.

Role Description

As an IT Specialist with Vicidial experience, you will play a crucial role in ensuring the efficiency and effectiveness of our telephony systems. You will be responsible for the implementation, maintenance, and optimization of Vicidial, contributing to the seamless communication infrastructure of our organization.

Responsibilities

• Vicidial Implementation: Deploy, configure, and maintain Vicidial systems to meet the company's telecommunication needs.
  
• System Integration: Collaborate with cross-functional teams to integrate Vicidial with other business-critical systems, ensuring seamless communication across the organization.
  
• Customization and Optimization: Customize Vicidial settings and workflows to align with specific business requirements. Optimize system performance and troubleshoot issues as they arise.
  
• User Training: Conduct training sessions for end-users to maximize the utilization of Vicidial features and functionalities.
  
• Monitoring and Reporting: Implement monitoring tools to ensure the health and performance of Vicidial systems. Generate and analyze reports to identify areas for improvement.
  
• Security: Implement and maintain security measures to safeguard Vicidial systems and sensitive data.
  
• Documentation: Create and maintain comprehensive documentation for Vicidial configurations, processes, and troubleshooting procedures.
  
• Setup of Data Sets and Campaigns: Facilitate the setup of data sets, create campaigns, and manage associated configurations, ensuring accuracy and efficiency in the utilization of Vicidial for organizational needs.
  
• Familiarity with DNC List: Demonstrate knowledge and adherence to Do Not Call (DNC) lists, ensuring compliance with relevant regulations and ethical practices.
  

• Bachelor's degree in Computer Science, Information Technology, or a related field.
  
• Proven experience (1 year) as an IT Specialist with a focus on Vicidial administration.
  
• Knowledgeable of Vicidial installation, configuration, and customization.
  
• Strong understanding of telephony concepts and protocols.
  
• Familiarity with Linux-based operating systems.
  
• Excellent troubleshooting and problem-solving skills.
  
• Effective communication and interpersonal skills.
  
• Ability to work independently and collaboratively within a team.
  
• Relevant certifications (e.g., Vicidial Certified Engineer) will be a plus.
  
• Must be able to work onsite.