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Client Success Partner
4 months ago
Job Highlights
Role Overview
As a Client Success Partner, your primary role will be to facilitate smooth onboarding and offboarding processes, ensuring operational efficiency and a positive client-staff relationship. Your critical thinking, multitasking, and problem-solving abilities will be essential in managing various responsibilities, including handling challenging conversations and implementing feedback-driven improvements. You will collaborate with team members, respond to feedback constructively, and guide staff through their journey with the company, ultimately contributing to the organization's success.
Skills and Qualifications
Critical Thinking: Ability to analyze complex situations and propose effective solutions.Multitasking: Skilled in managing multiple responsibilities concurrently.Conflict Resolution: Proficient in handling difficult conversations diplomatically.Team Collaboration: Thrives in a fast-paced, dynamic environment.Feedback Receptive: Open to receiving feedback and using it to enhance performance.Problem Solving: Proactive and solution-oriented mindset.Responsibilities
Onboarding
Monitor the Onboarding Pipeline to ensure smooth transitions.Guide staff through contract terms and expectations during initial assignment.Coordinate the delivery of welcome packets, including client logins and software requirements, before the staff's first day.Conduct onboarding discussions to familiarize new hires with client house rules and guidelines.Complete background check compliance for new hires.Offboarding
Conduct offboarding discussions to ensure proper notifications and smooth transitions.Assist staff with the offboarding process and liaise with the offboarding team to address any concerns.Provide support for post-offboarding inquiries and issues.Complete the offboarding checklist, including recommendations for staff reprofiling.
OperationsCollaborate with the Workforce Planner to monitor daily attendance and prepare accurate reports.Engage in documented touch-base sessions to discuss client feedback and expectations.Address staff inquiries and concerns promptly to maintain positive working relationships.Review and approve staff paid hours, providing feedback on productivity as needed.Work with the Client Success Manager to enhance staff experience and adherence to client standards.Stay informed about voluntary benefits available to individual contractors.Maintain up-to-date trackers related to attendance and system issues.Coordinate with Staff Services on Hubspot ticket movements.
Other or Special TasksDeliver refresher training on Client's Core Values to staff members with tenure of 2 weeks and 3 months.Undertake additional tasks as required to support team and client requirements.Assist in the preparation and monitoring of client-requested reports to ensure accurate and timely delivery.Coordinate with staff and schedule a call with the Client Success Manager if needed.
Aptitude Tests: Please note that passing the online test is a critical step in our hiring process, and we encourage you to take it seriouslyVisual: Sequential: *
Independent Contractor PerksPermanent work-from-homeImmediate hiringSteady freelance job
ZR_13719_JOB
