RTR Transformation Associate Manager
2 weeks ago
Tasks performed regularly which form the essential characteristics of the position.
Standardize processes, around internal and external best practices
Assist during incoming transitions - identify processes that can be improved, eliminated, or automated pretransition
Define metrics to track adherence to continuous improvement targets;
Coordinate with GBS teams to help enable cross-Service Line-wide transformation plan
Act as controller for End-to-End (E2E) processes for R2R
Work with COEs to develop policies necessary for R2R to function effectively
Work as an enabler to help operations achieve the process efficiencies
Review KPIs defined for R2R and move from transactional to analytical KPIs
Collaborate with Internal Audit to define E2E process risk controls, audit, documentation and compliance
requirements.
Align opportunities and priorities between functional needs, sites, and countries
Lead stakeholder engagement and organizational change management for given area
Lead meetings with Operations regularly to understand pain points and processes exceptions to identify
opportunities
Collaborates across COE/ Business Partnering and GBS sites to harmonize processes, tools and delivery
metrics
Other duties as assigned
Management and Steering
Indirect supervision as needed to operational teams
Provides support and guidance to cross divisional business and finance personnel as required
Quality, Legal & Compliance
Follow and comply with all relevant FME policies, guidelines, manuals and SOPs in the version as amended
from time to time ("FME Policies"),
Keep yourself updated about the current version of the FME Policies that are relevant for your role and
integrate corporate values in daily business,
Compliance with SSC's internal procedures and instructions.
Bachelor's degree required (Accounting, Finance, or Business Systems preferred)
Advanced degree required
Formalized project management certification
Lean Six Sigma Green Belt certified (Blackbelt preferred); or comparable certification (Lean or Six Sigma)
Ability to quickly absorb new concepts and ideas - including operations model and BU or location-specific
needs.
Excellent communication skills (both oral and written) to connect and collaborate effectively with a diverse set
of peers and stakeholders; constructive and solution-oriented mindset.
Ability to influence senior stakeholders and drive decisive action on process improvement issues.
Must be an analytical thinker, comfortable taking initiative in situations where thought leadership is either
absent or unclear.
Significant experience in driving complex projects
Strong Business process re-engineering skills.
Ability to build deep relationships across senior stakeholders in demand groups.
Ability to build strong relationships with multiple external bodies – benchmarking organization, process specific
institutions
Process improvement (LEAN, Six Sigma) or project management expertise
Understand and use modern communication software and systems
Understand basics of e-health, data security and related topics
Up-to-date knowledge of IT and digitalization
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