Senior IT Help Desk Manager

Help Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights *Position / Title: Manager, IT Service Desk SPOC (Manila)*Reporting line (job level): Head of Global IT Service Desk*Main purpose of the position: Managing the IT Service Desk team in Manila, which is the Single Point of Contact (1st...

We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo....

The Analyst I, Technology Help Desk will provide the first point of contact for our end users through phone, email, chat, and/or ticket system. For this reason, this role is classified as a Tier 1 Technology Help Desk position. The role intends to promptly provide solutions for our end user community as set out by the department service level agreements. In...

Job Summary: You will establish yourself as valued member of our Managed Services Team with the flexibility to work remotely. You will be responsible for 3rd Level Support requests when we get them escalated from our experienced Service Desk Team. The Role: To meet our growing demand, we have several places available for motivated Service Desk personnel...

Location: Philplans Corporate Center | Penthouse Floor (BGC, Taguig City)Set Up: Work Onsite (Mondays to Friday)Schedule: Night Shift/Graveyard (8PM - 5AM)Responsibilities:Desktop operating system maintenance, troubleshooting, and diagnosisDesktop connectivity troubleshootingApplication installation and supportPrinter installation and supportClient VPN...

Location: Philplans Corporate Center | Penthouse Floor (BGC, Taguig City)Set Up: Work Onsite (Mondays to Friday)Schedule: Night Shift/Graveyard (8PM - 5AM)Responsibilities:Desktop operating system maintenance, troubleshooting, and diagnosisDesktop connectivity troubleshootingApplication installation and supportPrinter installation and supportClient VPN...

Select how often (in days) to receive an alert: We are one of the largest global private markets investment managers, serving over 800 institutional investors worldwide. We have USD 147 billion in assets under management and more than 1900 professionals across 20 offices worldwide. Partners Group is an equal opportunity employer committed to cultural...

Level 2 Service Desk acts as intermediaries between their organization and its clients by continuing to take ownership of the problem and ensuring that it has been appropriately reordered, prioritized, and resolved within the defined service-level agreements (SLAs) Responsibilities• Desktop operating system maintenance, troubleshooting, and diagnosis•...

The Opportunity in the Information Technology group is the very heart of the Corporation, its primary objectives to ensure that the Technical Infrastructure and Security of the platforms, environment and data are secure, performant, compliant and focused to provide a world class Customer experience for our many Customers both External and Internal to the...

About UsThe FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work...

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are looking for a Service Desk Analyst who will be a part of the IT Service Desk team under Core Technology - Service Management in our...

Manage and provide effective guidance to a team of 15-20 Service Desk Engineers, delivering L1 IT support from head office and remotely Create an inspiring, motivational team environment with an open communication culture Monitor individual engineer performance against KPIs and agreed metrics Guide team members in meaningful professional development and...

About the RoleA Senior Power BI Developer is a professional responsible for designing, developing, and managing Power BI solutions for an organization. This role requires a deep understanding of data analysis, visualization, and reporting, along with a solid grasp of data warehousing and business intelligence concepts. A Senior Power BI Developer works...

We have an exciting opportunity for a Deal Desk Team Lead to join our Global Deal Desk Team. The position is based in our Manila, Philippines office, and with the ability to work flexibly on a remote basis. You will provide Deal Desk support for the Global Deal Desk organisation as well as being responsible for ensuring your team of associates' timely and...

Job Responsibilities:Will act as the first point of contact for customer end-users for all issues, inquiries, and requests.Provide first-level support, as necessary, and escalate to the SMEs (Subject Matter Experts) and/or the Level 3 (ex. system administrators) teams, as needed.The support will own and monitor the tickets from creation, escalating as...

This Service Desk Analyst position is a RemotePhilippinesbasedrole.At Netrix Global, the Service Desk Analyst will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. They will require an aptitude for working with applications/systems to...

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

FRONT DESK OFFICERAssists in patients scheduling and follow upReceives patient's paymentOffer clinic services to customersOffer promos and discounts to customersHelps in filing patients recordsWelcomes patients and customers inside the clinicCloses patients account after treatmentsAnswers patient's queries and concerns

Provide user support via Phone, Email and ServiceNow automated ticket channels Track, categorize, prioritise, and monitor all incidents and request reported to the Service Centre Monitoring call volumes and trends to identify potential major incidents and problems Updating users on the status of their incidents and requests as they progress through the...

Front Desk AssociateVarious Sites, PhilippinesReporting to Front Desk Supervisor Acquire BPO is an award-winning business process outsource provider, to some of the world's largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic,...