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IT Systems Development and Maintenance Manager
2 weeks ago
The IT Systems Development and Maintenance Manager leads the system applicationsdesign, development, and implementation of the core insurance administration systemand other supporting business, financial, and operational applications.
Job Responsibilities:
Systems Development and Maintenance
- Leads the project planning, system design, actual development, quality
assurance testing, and deployment of new or enhanced applications. - Identifies alternative solutions and/or process improvement changes, if any,to address issues being raised by business users.
- Investigates and resolves escalated critical applications issues, defects, orchange requests raised by users.
- Monitors and maintains the Financial Reporting application, Actuarial
software, HR System, and other surrounding applications in Production use inMaxi Life. - Manages third party systems development vendors for the resolution of
reported system bugs, or effort estimation for requested (and approved)
enhancements to ensure consistent compliance with agreed service levelsor turnaround times. - Manages and initiates continuing development/maintenance of the digitalapplications used by MaxiLife.
- Keeps abreast of latest technology and security developments and makesappropriate new IT project recommendations or system upgrade with theappropriate budget allocations as necessary
People Management
- Establishes clear objectives and expectations for project team members'performance.
- Coaches, mentors, and inspires team members to take initiative and accept responsibility for the tasks given to them.
- Ensures team members' ongoing professional and personal development, including the taking and passing of identified certification programs.
- Evaluates team members' performance and ensures any performance deficiencies are identified and remedied accordingly.
- Ensures adherence of team members to organizational policies.
- Creates a harmonious working atmosphere and high level of self-esteem within the project team unit without compromising its credibility and integrity.
- Performs other activities that may be assigned from time to time.
Technical Skills
- Solid experience in the use and maintenance of life insuranceadministration or key financial systems
- Advanced understanding and knowledge of computerhardware, software, and cloud platforms
- Expertise in technical documentation and presentation skills
- Excellent technical project management skills
- Solid experience in systems integration via APIs, data transfer protocols, analyzing system logs, and database management
- Solid experience in systems administration, whether on cloud or on premise platforms, capacity planning, system optimization, and the like
- Expertise in the use of IT service ticketing tools
Job Qualifications:
- Completed Bachelors degree in Computer Science, Electronics andCommunications Engineering, or any Business / Management Course
- Necessary certification on Systems Analysis and Design, Project Management, or ITIL
- With at least 5 years prior experience in the Insurance industry with demonstrated expertise in the use and maintenance of life insurance administration and surrounding financial systems.
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