IT Support

2 weeks ago

Quezon City, National Capital Region, Philippines Marivent Hotels and Resorts Inc. Full time

Duties & Responsibilities:

  • Provide first-line support for all IT-related issues, including software, hardware, network, and telecommunications.
  • Respond to technical queries from staff and guests promptly and professionally.
  • Diagnose and troubleshoot system problems, escalating to senior IT staff when necessary.
  • Perform routine maintenance on IT systems, including updating software, running diagnostics, and monitoring system performance.
  • Ensure all systems are secure and up-to-date with the latest patches and antivirus software.
  • Assist in the setup, configuration, and maintenance of the hotel's network infrastructure, including wired and wireless networks.
  • Monitor network performance and address connectivity issues.
  • Provide technical assistance to guests, ensuring a positive experience with the hotel's IT services, such as Wi-Fi connectivity, in-room entertainment systems, and business center equipment.
  • Manage and support the hotel's guest-facing technology, including check-in kiosks, digital signage, and mobile applications.
  • Conduct training sessions for hotel staff on the use of IT systems and software applications.
  • Create and maintain user manuals and documentation for internal use.
  • Maintain an inventory of all IT equipment, ensuring proper tracking, usage, and disposal.
  • Coordinate with vendors for the procurement and repair of IT equipment.
  • Ensure compliance with data protection regulations and hotel policies.
  • Implement and maintain cybersecurity measures to protect hotel and guest data.
  • Assist with IT projects, including upgrades, migrations, and new system implementations.
  • Collaborate with other departments to understand their IT needs and provide appropriate solutions.

Qualifications, Skills & Experience:

  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • Previous experience in IT support, preferably within the hospitality industry.
  • Proficient in Windows and Mac OS environments.
  • Strong knowledge of networking protocols and hardware.
  • Experience with hotel management software (PMS, POS) and other hospitality-related technologies.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.

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