Assistant Vice President, Operations
2 weeks ago
Assistant Vice President of Operations
Cebu City - Hybrid set up
Nightshift schedule
Permanent / Direct Hire / Full Time
Responsibilities
He will be in charge of team members' decisions and provide monitoring. A position serves as a single point of contact for a certain customer program (s). accountable for making judgments about investments in the program that the management team or the client requests, as well as decisions about operational strategies and tactics. creates and cultivates connections with Client
• Preserve and increase current clients' and programs' income. profitability of currently running programs, taking into account income, margins, billing efficiency, usage of seats, and program turnover.
• Perform internal and external account reviews · Integrate business strategies into organizational projects and activities
• Assemble, inspire, and grow the management team.
• In charge of choosing, educating, fostering, and overseeing the work of direct reports in a particular specialization; as well as guiding, organizing, and planning a work group or groups in compliance with the organization's policies and any applicable laws.
• Use staff development, motivation, teamwork/collaboration, and negotiation skills to help people reach their goals. This includes being able to set an example for others inside the company.
Qualifications
• Bachelor's or master's degree in management or any relevant course
• 5 years and up leadership experience Operations Management Level
• BPO experience
• Experience in banking, financial services and insurance account
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