GKYC Service Manager

2 weeks ago

Manila, National Capital Region, Philippines ING Group Full time

GKYC Service Manager ING Group Manila, Philippines Posted 14 days ago Permanent Competitive

GKYC Service Manager

You will fulfill the position of service Manager GKYC. Your scope is both the service management activities of both the delivering parties as well as the service recipients.

we procure around 50+ services from the all ING HUBS (PH, SK, PL, RO) and downstream we deliver around 35 Services to both the ING Group wholesale and retail locations 40+).

Our goal is to effectively run the Global KYC Gateway. This includes implementing and maintaining all relevant controls, agreement, catalogue and other relevant artifacts necessary to adhere to ING's Sourcing Framework and Contracting & Service Management Framework. By doing so we ensure compliance with EBA requirements for all owned COO GKYC services both upstream (from Hubs to Global KYC) and downstream (from Global KYC to countries) services.

The above relates to both Operational and Delivery Tribe / Technology services for all areas within COO GKYC: Customer Due Diligence, Screening and Transaction Monitoring, DATA and FRAUD.

It is our ambition to set the example within ING for Global delivered services and to guide our service providers and service recipients safely and easily through any challenges and opportunities, by streamlining and optimising the end to end Service processes.

  • co-responsible for monitoring and maintaining reporting on Service Level Agreements related to Service Level Performance, in a timely and efficient manner, aligning with all HUBS to create standardised reporting
  • Functionally co-work and steer the backlog of two service management support employees in PH as an extension from the GKYC SM Lead ( Amsterdam).
  • You will work together with the delivery organization and service recipients to understand and advice upon issues, requirements, processes and SLA's.
  • You help to ensure quality of service and initiate service improvement processes in case of opportunities.
  • Responsibilities include: Organizing a service meetings, monitoring of SLA performance and charging agreements, act as a single point of contact for internal processes (change, financial, etc.) requirements and business opportunity/requirements identification and guidance, Ensure positive client satisfaction and client relationship is maintained.
This is what you'll do:

• You will draft, discuss, explain and update(or delegate) all relevant legal agreements in order to have our services contracted, charged and managed properly. Examples of contracts: statements of service, amendments, charging agreements, data exchange / date requirements documents.

• You ensure that the content of the SoS's with our upstream providers aligns with our services, and that this is reflected in the contracts and relevant documents.

• You will coordinate and chair service review meetings towards our recipients.

• You will liaise with the hubs service managers and circle leads to align and synchronise the services and their performance towards an integrated global service.

• You will monitor contracts and agreements with internal suppliers for service delivery, (run) through review meetings, preferably joined by an (external) supplier, ensuring that their products comply to the SoS. As a Service Level Manager you will take further action if needed.

• You will ensure alignment of existing service levels and non-functional requirements on behalf of the Service Owner as input for the service design.

• You will keep the Service Catalogue via our ICS Portal in line with the requirements of the Service Owners and other stakeholders as the services evolve continuously.

• Managing the customer relationship by establishing a trusted advisor relationship that works to ensure the end users overall satisfaction with our services.

• Acting as a liaison between road management and the customer with a focus on communicating the service experience, to have a greater understanding of the customer and the customer experience and therefore an ability to retain the customer perspective in the delivery of complex services.

• Identify any problems with the way in which customers use the service or any improvements that could be made.

How to Succeed:
  • You have relevant Service Management experience(4+ years) in a in a large multi-national environment.
  • You have general knowledge of what KYC is, and understand high level the processes for CDD, TM and screening This is required to be effective in your role.
  • As a Service Manager, you are able to make good analyses. Hence problem analyses and judgment is an essential competence in this profile. You act as an expert to the client in the analyses of requirements. You are familiar to potential problems related to the solutions to be implemented and anticipate on those problems.
  • As a Service Manager you have a natural desire to continuously improve the performance of the service provided. A continuous focus on improving personal performance and that of the team altogether.
  • You are a real team player; teamwork is one of the core competencies of the Service Level Manager. It is important that you work well with people and share information that is important for others.
  • You have good communication, networking and influencing skills.
  • You have experience in working in a multi-national, complex organization in a complex environment.
  • You have the ability to build bridges and be able to span between different levels and different cultures. The relationships are built on capability and trust.
  • You are fluent in English, written and spoken.
Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today.
#J-18808-Ljbffr

  • GKYC Delivery Tribe Manila Lead

    1 week ago

    Manila, National Capital Region, Philippines ING Hubs B.V. Philippine Branch Full time

    GKYC Delivery Tribe Manila Lead page is loaded GKYC Delivery Tribe Manila Lead Apply locations Manila (World Plaza) time type Full time posted on Posted 30+ Days Ago job requisition id REQ The Global KYC Delivery Tribe Manila Lead is a role across the four functional areas of the Global KYC Delivery Tribe Manila; CDD, TM, Screening and Data.As such your...

  • IT Service Desk Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Help Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights *Position / Title: Manager, IT Service Desk SPOC (Manila)*Reporting line (job level): Head of Global IT Service Desk*Main purpose of the position: Managing the IT Service Desk team in Manila, which is the Single Point of Contact (1st...

  • Continuous Improvement Project Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Wrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data transparency,...

  • admin and general services manager

    2 weeks ago

    Manila, National Capital Region, Philippines Acestar International Service Corp. Full time

    Office Management (Administration & Office Support) With a Bachelor's Degree in Office Management, Office Administration, Business Management or any related course.Proven work experience as an Administrative Manager, Administrator or similar role.Solid knowledge of office procedures.Experience with office management software.Strong organization skills with...

  • IT Director

    2 weeks ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Management (Information & Communication Technology) Please apply through this link: About WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All...

  • Service Delivery Manager

    2 weeks ago

    Manila, National Capital Region, Philippines CEVA Freight Management Shared Service Center Full time

    Service Delivery ManagerCEVA Global Business Services Manila is looking for a motivated and experienced Service Delivery Manager to join our teamAs a Service Delivery Manager, you will be responsible formanaging the activities and responsibilities of the Operational Tower supporting our Local Stations.As a part of this management, the Service Delivery...

  • Customer Service Assistant

    1 week ago

    Manila, National Capital Region, Philippines TOPSERVE SERVICE SOLUTIONS Full time

    Responsibilities:ORDER TO CASH:Performs primary invoicing functions, including debit and credit memosResponsible for liquidation and countering of consignment sales, printing of invoices for transmittal to retailers.Return plant key user as POC responsible for creation of sales order to RP.Performs validation of all purchase orders to ensure accuracy and...

  • Customer Service Assistant

    1 week ago

    Manila, National Capital Region, Philippines TOPSERVE SERVICE SOLUTIONS Full time

    Responsibilities:ORDER TO CASH:Performs primary invoicing functions, including debit and credit memosResponsible for liquidation and countering of consignment sales, printing of invoices for transmittal to retailers.Return plant key user as POC responsible for creation of sales order to RP.Performs validation of all purchase orders to ensure accuracy and...

  • customer service representative

    1 week ago

    Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...

  • customer service representative

    2 weeks ago

    Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...

  • customer service representative

    2 weeks ago

    Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...

  • Customer Service

    1 week ago

    Manila, National Capital Region, Philippines GOLDEN ACRES FOOD SERVICE CORPORATION Full time

    Job Description: We are currently seeking a proactive and dynamic Customer Service Representative for our Trade Sales Section. This role involves actively managing and coordinating order fulfillment processes to ensure seamless operations and excellent customer satisfaction. Key Responsibilities: Process Transfer Orders: Coordinate with branch office...

  • Road Manager

    2 weeks ago

    Manila, National Capital Region, Philippines ING Hubs B.V. Philippine Branch Full time

    Job profile for Road Manager within the KYC Delivery TribePurposeDo you want to play an essential role in ensuring the good reputation of ING, and be in the first line of defence against money laundering and terrorist financing? Currently we are looking for a Change Executive Professional – Road Manager for the GKYC Delivery Tribe.The Global KYC...

  • business development manager

    2 weeks ago

    Manila, National Capital Region, Philippines Acestar International Service Corp. Full time

    Five (5) years assistant manager/manager work experience in a logistics and forwarding industry.Master's or Bachelor's Degree in supply chain and logistics, customs administration, operations, business management, or any related field.Experience in planning and budgeting.Knowledge of business process and functions.Excellent knowledge in people management,...

  • Operations Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Ezy Service Centre Corporation Full time

    PURPOSE OF POSITION• The Operations Manager will oversee all operations, ensuring effective and successful management of labor, productivity, and quality control.• This role is pivotal in enhancing operational procedures, systems, and principles in areas such as information flow, business processes, and management reporting.• The manager will also...

  • Service Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Willis Towers Watson Full time

    The role will support the service management and support team globally, being responsible for support delivery, incident management, problem management, change management, CSI, SLA's, communications, disaster recovery and business continuity plan. The role will work with all areas of the business covering corporate IT, support function, operations and client...

  • Service Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Michael Page Full time

    About Our Client Leading international supplier of measuring devices, services, and solutions for industrial process engineering. Works in six regions across the globe and is the contact partner for local sales partners in over 100 developing and emerging countries. Job DescriptionLeadership of the Service teamEnsure accurate, professional and timely...

  • GMP Account Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Wrist Shared Service Center Manila Full time

    About Garrets InternationalGarrets International is a part of the Wrist Group. It is an experienced, always exploring maritime service partner operating in more than 700 ports and serving 35,000 seafarers worldwide. For more than 30 years, we have provided full service of provision and stores, persistently fuelling better lives on board vessels across the...

  • Service Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Iconma LLC Full time

    5+ years of experience as a Service Manage/ relationship management experience Serve as a primary point of contact for third parties and manage an effective governance between company and third-party applications vendor. Experience owning program strategy, end to end delivery, and communicating results to senior leadership Being based in...

  • Service Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Sinotruk QC Full time

    We are looking to hire a Service Manager who will efficiently handle the service and repair workflow in the workshop. Improve service quality by monitoring and appraising job results , leading a team of skilled automotive technicians. Maintain inventory, manage worksop tools, and ensure a safe work environment adhering to automotive industry regulations....