GMP Account Manager

2 weeks ago


Manila, National Capital Region, Philippines Wrist Shared Service Center Manila Full time

About Garrets International

Garrets International is a part of the Wrist Group. It is an experienced, always exploring maritime service partner operating in more than 700 ports and serving 35,000 seafarers worldwide. For more than 30 years, we have provided full service of provision and stores, persistently fuelling better lives on board vessels across the globe. A better life at sea is tied to health and responsibility. It is about ease; ease of mind and ease of use. Our worldwide services – powered by technology and decades of know-how – provide transparency, insight and speed making it easy to do business at competitive prices. That's why our customers trust us to deliver on board, on time and on budget. We partner closely with all our customers on budget management, nutrition guidance, chef education and food waste reduction. It all starts on board.

Right where we like to be.

  • Garrets International LinkedIn Page:
  • Garrets International Facebook Page:

Garrets International-Manila is looking for an Account Manager who will support the GMP team in all Garrets' transactional business in a competitive market. You are responsible for ensuring that customers' requisitions are managed with high diligence as per SOP and that orders are won with the best possible Gross Profit. You will need to manage the quotes in such a manner that we ensure high service and high won share to achieve our sales budgets. You will also be responsible for handling Key Clients upon sufficient training. You are expected to deliver strong and personal service to the customers and vessels while working closely with your team to succeed.

What you'll be doing:

  • ORDER HANDLING
  • The key point of contact for the accounts assigned to you.
  • Responsible for handling Requests for Quotations (RFQs) and processing orders within the time allocated including receiving, creating, and distributing the quote and order processing to the clients and vendors
  • Ensure the quotes submitted are of a high quality and competitive to increase the win conversation rate and provide a satisfying customer service
  • Ensure each quotation sent to clients is followed up within the agreed time frame to build on customer service activities and convert the quotation to an order
  • Ensure that the won share is achieved and that the GP is managed in such a way that orders are won and in respect to set KPI.
  • Provide quality service to clients, ship masters chief stewards, and other quote and order-related queries to ensure business growth and customer satisfaction
  • Perform marketing activities for existing and new clients through email and phone calls and promote GMP services to acquire more sales
  • Ensure that credit lines are followed and checked before confirming orders.
  • Manage readiness for supply and the supplier performance during supplies.
  • CLAIMS & BACKLOG
  • Attend to complaints and claims from customers within the agreed time frame.
  • Ensure that records are kept on the corrective and preventive measures/backlogs.
  • Responsible for updating GMP Sheet (GMP client overview/portfolio) based on the agreed SLA and ensuring that invoice accounts are created and coordinated with Masterdata.
  • Resolve invoice-related issues and provide resolutions that can help AR and AP
  • Undertake initiatives aimed at improving the efficiency and effectiveness of service delivery to meet challenges

What we're looking for:

  • A Bachelor's Degree in Business Management, Operations Management or other related field
  • At least 2-3 years of experience in a similar role within the Maritime, Shipping, Supply Chain, or Food manufacturing industries preferred
  • Strong attention to detail to ensure accurate system updates and quotations
  • Experience in Procedure Quoting, Tactical Purchasing, and Order Processing

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Ermita, Manila

Work Set-up: On-site

Job Types: Full-time, Permanent

Schedule:

  • 8 hour shift
  • Monday to Friday

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