Country Service Leader

1 week ago

Taguig, National Capital Region, Philippines Trane Technologies Full time

At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary:
The role of the Country Service Leader is to lead the country service team in implementing the SBU's strategies for service transformation and profitable business growth, while also promoting the development of individuals, fostering strong relationships with local partners, and ensuring customer satisfaction.

Responsibilities:

• The role entails being accountable for developing and executing strategies that enable the successful attainment of the Country Service Annual Operating Plan financial objectives, including bookings, revenue, margin, and operating income.

• Drive and achieve service operational excellence and sustainable business growth.

• Manage and closely monitor the team's performance against Service Key Performance Indicators (KPIs) to identify areas for improvement and ensure readiness for continuous enhancement.

• Drive actions to attain a high level of customer satisfaction by interacting closely with customers to understand needs, offering value propositions, and delivering excellent service quality.

• Lead and foster a culture of compliance within the organization.

• Uplift the team by advancing the development, continuous learning and engagement of individuals within the organization.

Qualifications:

• Bachelor's degree and above in engineering or relevant major

• More than 10 years of working experience in HVAC technical function,

• Possessing relevant experience and a successful track record of managing service/ aftermarket solutions business coupled with a strong understanding of financial business principles shall be preferred.

• Strong leadership and management skills, as well as extensive knowledge of the HVAC market, are essential requirements.

• Knowledge of Building Controls/ Automation systems and Digital services will be an advantage.

• Candidates should have experience in leading teams, managing people (including coaching and training), and demonstrating strong influencing skills.

• Excellent written and verbal communication in English to communicate requirements with stakeholders effectively.

Key Competencies and Expected Skill Levels:
  • Business and P&L Ownership (Advanced) Optimize the P&L, preferably service/ aftermarket business and grow profitably over time by taking an ownership mindset to actions and decisions, and collaborating across the extended value stream functions to make comprehensive choices
  • Financial Analysis (Advanced) Understand financial indicators, ratios and measures across financial statements. Identify trends and patterns to generate meaningful insights, forecast and communicate unbiased, data-driven recommendations. Drive approved recommendations to completion.
  • Job Profile – Country Service Leader 2 of 2
  • Strategy and Planning (Expert) Develop the short and long-term strategy for a product or portfolio, through leveraging robust market insights, identifying key initiatives, prioritizing high value opportunities, and developing a comprehensive product positioning strategy that supports profitable growth over time
  • Customer Alignment (Expert) Deliver value in way that improves TT brand, market position and business outcomes while providing superior customer experience. Address customer needs and provide services that are mutually beneficial. Work collaboratively to link customers with other services/products and to provide more comprehensive solutions that pave way for customer loyalty, profitability and growth.
  • Relationship Management (Expert) Discuss, agree, and manage employee, customer & stakeholder expectations through proactive, respectful, courageous and direct communication. Succinctly communicate and clarify benefits and implications of agreements and decisions to develop positive relationships and coordinate action. Anticipate challenges and barriers to meeting expectations and use problem solving to resolve conflict and ensure positive interactions.

Diversity and Inclusion
At Trane Technologies, we include and uplift one another. We are building a culture that is inclusive, respectful and driven to provide opportunity for all. Working at Trane Technologies means you are part of a company that believes your career progress is an important aspect of our business success. We share passion for serving customers, developing top talents, and lead the way with integrity and ethical practices. Your experience is valuable. Your perspective is critical. Join us and challenge what's possible for a more sustainable future.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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