Infrastructure Reliability Engineer, Global Operations Command Center

2 weeks ago


Quezon City, National Capital Region, Philippines Company 81 - Manulife Data Services Inc. Full time

Description

Why choose Manulife?

  • Competitive salary package
  • HMO on the first day with free dependents
  • Retirement benefits
  • Merit Increase
  • Performance Bonus
  • Global network of industry experts
  • Extensive training resources
The Opportunity

The Infrastructure Reliability Engineer provides tier one technical support for the operation of the Global Operations Command Center in Quezon City, Philippines, in accordance with established goals and procedures. The analyst will complete activities associated with providing the 24/7/365 operations required to maintain Manulife's infrastructure and IT services by identifying, analyzing, and prioritizing events and incidents and completing service requests and BAU tasks.

As part of a 24/7/365 operation, this is an Office based shift role.

Shift patterns are based on 11-hour shifts alternating between early and night shifts. Shift patterns may change or revert to 8-hour shifts as management and business needs change.

Minimum Requirements to Hire:
  • EDUCATION: High School/Senior High/Vocational Course/1-year completed in a Bachelor's program with relevant work experience of at least 2 years; Bachelor's Degree holders are welcome to apply
  • EXPERIENCE: 1-3 years of relevant experience
  • SCHEDULE: 24x7 rotating shift
  • LOCATION: Amenability to work in U.P. Ayala Land Technohub, Quezon City
  • WORK ARRANGEMENT: Full Onsite Set-up
Minimum Skills to Hire:
  1. 1 to 3 years' experience in supporting applications in production environments running on Linux or Windows
  2. ITIL v3 Foundation Certification
  3. Experience in Microsoft Azure
  4. AZ900 Certification is a plus
  5. Experience in working with IaaS and PaaS in Microsoft Azure such as Managed SQL web apps, etc
  6. Preferably knowledge in SQL administration and IIS administration
  7. Documentation and administration skills
  8. Experience in monitoring and basic troubleshooting
  9. Knowledge in Incident Management and Problem Management
  10. Automation mindset
  11. Confident in engaging with other teams in joint troubleshooting
  12. Professional with good communication skills
  13. Relevant experience from working in DevOps organizations
  14. Eager to learn and develop new skills
On the Job you will:
  • Monitoring infrastructure components on-premise and in the cloud
  • Performing daily system activities
  • Jointly with a team provide 24/7 operational services
  • 1st Level support for issues related to infrastructure including IaaS and PaaS components
  • Performs system checks and basic maintenance plans
  • Troubleshoots system operating problems and determine the cause of system interruptions
  • Assist Infrastructure/DevOps/Application Teams in creating and handling monitoring and troubleshooting tasks
  • Assist in the coordination and resolution of incidents
  • Document procedures

Our commitment to you:

  • Our mission; to be a part of making Decisions Easier and Lives Better
  • A leadership team dedicated to your growth and success
  • A bold ambition and set of goals to be a leader in driving transformation in our industry
  • Our best. Every day.
About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US$0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer


#J-18808-Ljbffr

  • Quezon City, National Capital Region, Philippines National Grid Corporation of the Philippines Full time

    Reporting to the Geomatics and Command Center Manager, the successful candidate will be responsible in the operation of the Overall Command Center to perform real-time monitoring of substations, transmission lines and connected power customers during and after the occurrence of disasters, widespread disturbances and events of national importance. Monitor the...


  • Makati City, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    Infrastructure Reliability Engineer page is loaded Infrastructure Reliability Engineer Postuler locations Makati City time type Temps plein posted on Publié hier job requisition id JR Nous sommes un fournisseur de services financiers qui s'emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à...


  • Makati City, National Capital Region, Philippines iScale Solutions Inc Full time

    This is a remote positionKey Responsibilities:Design, implement, and maintain highly available and scalable infrastructure on AWS cloud platform.Develop and manage Infrastructure as Code (IaC) using Terraform for provisioning and managing cloud resources.Implement containerization strategies using Docker for packaging and deploying applications.Deploy and...


  • Quezon City, National Capital Region, Philippines ABSI Full time

    You will be part of our 24x7 team composed of talented engineers focusing on the development, maintenance, and operations of platforms and applications delivering quality, secure, and reliable service.Work with our customer's data engineering and analytics teams to support their workflows and operations running on both their in-house, indigenously developed,...


  • Makati City, National Capital Region, Philippines blaseek Full time

    IT Infrastructure Operations Lead provides technical leadership and capability to IT infrastructure personnel including but not limited to L1 to L3 Operations, Data Center, VMWare, Linux, Windows, Network, Firewall, Telephony, Cybersecurity, O365, SAP. Infra Operations Lead Responsibilities:Provides and Ensures 24x7 support of IT Operations and maintains...


  • Quezon City, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full time

    Location: Quezon City (Currently remote work-from-home setup but subject to change)Schedule: Rotating shiftsResponsible for providing IT Operational Support to the Business and monitoring the Infrastructure and Services 24/7 on a shifting schedule, working remotely via Internet connectivity.The Infrastructure & Operations administrator (Analyst Level 2) will...


  • Quezon City, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full time

    Location: Quezon City (Permanent WFH as of now (But might change in the future)Schedule: ShiftingResponsibilities:Provide IT Operational Support to the Business and monitoring the Infrastructure and Services 24/7 shifting schedule, remotely connected through the Internet.The Infrastructure & Operations administrator (Analyst Level 2) will remotely manage...


  • Quezon City, National Capital Region, Philippines John Clements Consultants, Inc. Full time

    Oversee the design, implementation, and maintenance of the company's IT infrastructure, ensuring scalability, reliability, and security. Manage hardware, software, networks, and other technology resources to support day-to-day operations. IT Operations: Lead and coordinate IT support teams to provide timely resolution of technical issues for head office...


  • Makati City, National Capital Region, Philippines Questronix Corporation Full time

    Job Description Daily monitoring of IBM Tickets related to APIC L1 support for APIC Issues Deploy IBM APIconnect Software using Kubernetes Manage and Maintain IBM Apiconnect Software Manage IBM Cloud Platform and Services Creating Ubuntu Server environment using VMware ESXi Manage and Maintain IBM Servers in Vitro Data Center Manage VM ESXi Servers ...


  • Quezon City, National Capital Region, Philippines JG Summit Holdings Inc. Full time

    This role will lead the JG Summit Holdings, Inc. IT Infrastructure and Communications group and will be responsible and accountable for proactively and holistically leading conglomerate wide IT Infrastructure to ensure service levels is achieved across information technology. This leadership role is responsible for the management of the IT Infrastructure in...


  • Makati City, National Capital Region, Philippines SC Johnson Professional Full time

    ABOUT YOUR ROLEAs an Associate Manager, I&O - Network Architecture/ Engineering, you will be responsible for managing and supporting the SCJ global network environment, ensuring solutions and designs providing optimum infrastructure uptime and security for the overall SCJ business.Assist in owning the overall network services portfolio (WAN, LAN, WLAN,...

  • Cloud Engineer

    2 weeks ago


    Quezon City, National Capital Region, Philippines ABSI Full time

    Our global team of service architects, infrastructure admins and software engineers have built and operated some of the world's largest, most scalable environments over the past two decades. From 24/7 monitoring to infrastructure design to application development, our team of talented, creative and dynamic people has got it all covered.We are currently...


  • Quezon City, National Capital Region, Philippines Concentrix Philippines Full time

    Analyst, Infrastructure Operations & Analysis (Rolling Intake) Quezon City Opportunity Expired They are a passionate company powered by passionate people. Concentrix is a leading global provider of customer experience solutions and technology. The company aims to be the world's greatest customer engagement services company, rich in diversity and...


  • Makati City, National Capital Region, Philippines Bastion Payment Systems Full time

    Data Center & Infrastructure Manager will oversee Data Center and IT Network (physical) Infrastructure functions. This role will proactively manage the infrastructure networking technology of Bastion and OPI.Responsibilities include:Working on patching, maintenance, monitoring, and implementation of networking solutions for both Bastion and OPI.Must possess...


  • Makati City, National Capital Region, Philippines Altera Infrastructure Full time

    Accountable Manager for Accounting Team – Global and its efficient operations to meet the service level agreements and KPIs. Supervise and handle the day-to-day operations of the Accounting Team – Global, including but not limited to the following:Accurate and timely processing of journal entries (accruals, adjustments, fixed asset transactions,...


  • Makati City, National Capital Region, Philippines HCM Nexus Consulting Full time

    Role and Responsibilities:The role will be working under the direction of technical team leaders in providing solutions for 24/7 incident management and request fulfillment. The primary scope of cloud operations is the day-to-day operations of on-premise infrastructure and optimizing delivery of the different technical services to the R&D partners.First line...


  • Makati City, National Capital Region, Philippines HCM Nexus Consulting Full time

    Salary: 60-170kHybrid work arrangementNight shiftNon Negotiable Candidate should have an exposure or hands-on experience in designing systems infrastructure solution from the ground up in a global environment.Hands-on/Solid experience with:Windows Azure cloudVirtualization experience (Microsoft, creating virtual servers)Hands-on and solid experience with...


  • Makati City, National Capital Region, Philippines Hostari Full time

    In this role you'll be responsible for infrastructural decisions, software upgrades, answering our customers' questions and influencing product and documentation improvements that directly translate to a better developer experience. If you want to work on a growing team with the opportunity to stretch and impact the product, this role is for you We're a...


  • Quezon City, National Capital Region, Philippines TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Network Engineer

    2 weeks ago


    Makati City, National Capital Region, Philippines oilandgas Full time

    Chevron is accepting online applications for the Network Engineer - Data Network and Network Engineer - Telephony positions located in Makati, Philippines through June 11 , 2024 at11:59 p.m. PH Time. Join our TeamChevron's strategy is straight-forward: be a leader in efficient and lower carbon production of traditional energy, in high demand today and for...