Concierge (Cebu Based)

2 weeks ago


Cebu City, Central Visayas, Philippines Ayala Property Management Corporation Full time

Front Office & Guest Services (Hospitality & Tourism)

  • Cater to all clients, especially VIP guests and must give exceptional customer service
  • Responsible to carry on daily customer service operation inside the office premise
  • Management of customer complaints in coordination with building engineer, property manager or concerned person
  • Maintain updated records of customer requests and complaints and its resolution
  • Point of contact for all the guests who seeks any type of information or assistance in the office/Company premises
  • Develops a strong knowledge of the office / Company facility and services
  • Provides directions to facilities provided by the company
  • Provides guests with proper information about the company
  • Makes guest reservations for transportation, lodging and dining when requested. Obtains necessary itineraries.
  • Organizes special functions as directed by management
  • Coordinates guest requests for special services and special needs or equipment with the appropriate department
  • Handles visitors/ guest complaints and solve problem to the degree possible
Job Responsibilities:
  • Cater to all clients, especially VIP guests and must give exceptional customer service
  • Responsible to carry on daily customer service operation inside the office premise
  • Management of customer complaints in coordination with building engineer, property manager or concerned person
  • Maintain updated records of customer requests and complaints and its resolution
  • Point of contact for all the guests who seeks any type of information or assistance in the office/Company premises
  • Develops a strong knowledge of the office / Company facility and services
  • Provides directions to facilities provided by the company
  • Provides guests with proper information about the company
  • Makes guest reservations for transportation, lodging and dining when requested. Obtains necessary itineraries.
  • Organizes special functions as directed by management
  • Coordinates guest requests for special services and special needs or equipment with the appropriate department
  • Handles visitors/ guest complaints and solve problem to the degree possible
Qualifications:
  • Candidate must possess at least a Bachelor's/College Degree in Hospitality/Tourism/Hotel Management or equivalent.
  • Must have good communication skills, with pleasing personality and has good attitude.
  • Preferably with working experience related to field.
  • Applicants must be willing to work in Cebu City.
Your application will include the following questions:

What's your expected monthly basic salary?

Do you have customer service experience?

How would you rate your English language skills?

Ayala Property Management Corporation (APMC) is a wholly owned subsidiary of Ayala Land, Inc. We are engaged in integrated property management services including building administration and maintenance, lease administration activities, commercial center and subdivision maintenance, and special technical services. It continues to provide property management services for shopping centers, subdivision, parking structures, waterworks operations and other properties developed by Ayala Land and its subsidiaries.

APMC is best known for managing strategic parking facilities, office and residential towers in the Philippines' premier business districts, including Makati City, Bonifacio Global City and Cebu City. It pioneered in automating parking operations and continues to introduce similar innovations in its other areas of operation such as recycling water.

What is APMC?

Ayala Property Management Corporation (APMC) is a wholly owned subsidiary of Ayala Land, Inc. We are engaged in integrated property management services including building administration and maintenance, lease administration activities, commercial center and subdivision maintenance, and special technical services. It continues to provide property management services for shopping centers, subdivision, parking structures, waterworks operations and other properties developed by Ayala Land and its subsidiaries.

APMC is best known for managing strategic parking facilities, office and residential towers in the Philippines' premier business districts, including Makati City, Bonifacio Global City and Cebu City. It pioneered in automating parking operations and continues to introduce similar innovations in its other areas of operation such as recycling water.

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