Process Excellence Consultant

2 weeks ago


Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

LOCATION:
QUEZON CITY AND CEBU,

PHILIPPINES

JOB TITLE:

PROCESS EXCELLENCE CONSULTANT
Job Role & Responsibility/Designation - Quality and Process Excellence Consultant
Delivery Process/ Function Name - Quality
Educational Qualification - B.Sc. / BE / B Tech/ MBA/ B.Stat

Skills ( Must Have)

  • Problem solving tools/ analytical skills.
  • Excellent communication / interpersonal, facilitation skills.
  • High energy level, confident, assertive and team player.
Experience ( Minimum)
Functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering:

  • Exposure to ISO, CMMi or COPC will be added advantage.
  • Consulting experience in Shared Services Set up/BPO space is desirable.

Job Description:

  • Responsible for driving quality initiatives and Black belt projects for Wipro / Client Accounts.
  • Drive benchmarking and best practices deployment across Data management and reporting accounts.
  • Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
  • Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
  • Drive projects to improve and maintain the profitability of the process.
  • Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors.
  • Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes.
  • Ensure all process metrics are met.

Desirable Skills:
1. Graduate of any course.
2. Six Sigma Green Belt Certified.
3. Exposure in driving high impact transformation projects involving technology and process re-engineering.
4. Experience of Maps is an added advantage.
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