General Manager

2 weeks ago


Cebu City, Central Visayas, Philippines Rockwell Land Corporation Full time

We are looking for an experienced and visionary Hotel General Manager to lead and oversee the daily operations. In this role, you will ensure the highest standards of service and guest satisfaction while driving financial performance and strategic growth. You will be the key leader responsible for all aspects of the hotel's operations, including guest relations, team management, financial planning, and strategic initiatives.

Responsibilities:

  • Operational Management: Oversee and manage all hotel operations, including front desk, housekeeping, food and beverage, and maintenance, ensuring a seamless guest experience.
  • Team Leadership: Lead, motivate, and mentor a diverse team of employees, fostering a positive and collaborative work environment.
  • Financial Oversight: Develop and manage budgets, monitor financial performance, and implement strategies to maximize revenue and control costs.
  • Guest Experience: Ensure exceptional guest service by addressing and resolving guest complaints, anticipating needs, and exceeding expectations.
  • Strategic Planning: Develop and execute strategic plans to drive hotel growth, improve operational efficiency, and enhance the hotel's reputation.
  • Sales and Marketing: Collaborate with the sales and marketing team to develop and implement effective marketing strategies to promote the hotel's services and increase occupancy rates.
  • Compliance and Standards: Ensure compliance with all health, safety, and regulatory requirements, maintaining high standards of cleanliness and safety.
  • Vendor and Partner Relations: Manage relationships with suppliers, travel agencies, and other external partners to ensure smooth operations and successful collaborations.
  • Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance overall hotel performance.

Requirements:

Proven experience as a Hotel General Manager or in a similar senior leadership role within the hospitality industry.

Fluency in English; knowledge of additional languages is a plus.

In-depth understanding of hotel management best practices, financial management, and relevant laws and regulations.

Proficiency in MS Office and hotel management software (PMS).

Exceptional customer service skills with a guest-centric approach.

Strong leadership and team-building skills with the ability to inspire and motivate others.

Demonstrated aptitude for decision-making and problem-solving.

High attention to detail and a commitment to maintaining high standards.

Bachelor's degree in Business Administration, Hotel/Hospitality Management, or a related field; advanced degree preferred.


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