Communication Manager

2 weeks ago

Taguig, National Capital Region, Philippines Sysgen Full time

Marketing Communications (Marketing & Communications)

Assist in producing documents for support Executive reporting across IT
Responsible for IT service communications, supporting IT processes and process improvements
Contributes to the design of all relevant process improvements and Change
Responsible for ensuring that teams always follow standard procedures in support of a high-quality communication and collaboration experience
Assist in the development of the communication program for the leadership team providing service delivery status reports
Assist in the development of the communication plan to inform colleagues and other stakeholders of strategic initiatives
Involved in the daily operation of communications to ensure to the adherence of established processes
Manages multiple streams of communications across multiple IT Teams and via multiple communication medias
Operational responsibility of the WTW desktop comms tool and therefore manages updates, releases and basic configuration of that tool.
Plays key role in producing appropriate reporting and metrics to demonstrate service value and needed improvements
Work closely with our global and local communications groups and specialists to ensure success of communications programs, campaigns, printing, delivery and all facets of the programs are delivered as expected

The Requirements

Demonstrable knowledge and understanding of executing communication methodologies in a global organization that change behaviors
Demonstrate knowledge and understanding of excellent communication skills including written, verbal, and listening
Demonstrate ability to execute a global campaign with multiple communication approaches (video, print, electronic, apps, etc.)
Ability to understand and simplify technical instructions so they are understandable and easy to follow
Must have experience working in an environment which utilizes knowledge management and self-service
A heavy focus on customer service, customer experience and usability
Proven excellence in measuring and reporting KPI's for communications and branding impact
Experience of producing and utilizing graphics / imagery to effectively tell a story
Must have a basic understanding of IT Service fundamentals – basic ITIL knowledge ideal
Actively promotes ideas, proposals, influences strategy, encourage innovation and manages change
Customer Service orientation with a strong bias toward action
Effective and calm under pressure
Ability to influence, network and collaborate with stakeholders

Qualifications:

Qualified degree from an accredited University / College
Business Communication Certificate, CMP, Masters in communication, or equivalent
5+ years of experience

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a communications manager?

Sysgen RPO is a provider of recruitment and RPO services. It's broad recruitment experience dates to 1991 even before its actual incorporation in 2016. As a spin-off company of a staffing firm whose existence in the Philippines spanned 25 years, Sysgen RPO is uniquely positioned to service all your hiring needs.

Our "claim to fame" is our ability to provide highly experienced and well-connected Technology Recruiters to get the people you need to grow your business.

To address its hiring needs, companies need a provider with an in-depth knowledge of (technical) recruiting and the strategies to make it successful.

Our recent success includes a recruitment project with a Japanese firm where we were tasked to hire 50 Software Engineers within a 5-month period.

Our clients, mostly global and startup companies, continue to come to us for their hiring needs.

Sysgen RPO is equipped with almost 30 years of recruiting excellence particularly in technology recruitment.

We maintain a huge database and network of tech talents that we can easily tap when you need them.

We employ only the best and experienced (technical) Recruiters, and we train them to be even better.

We craft tailor-fitted solutions because we know your hiring needs must cater to you overall business objective.

Our management team and recruitment teams have successfully used strategies to help build our client's human capital base.

We are experts in recruitment marketing, recruitment metrics, and out of the box thinking.