Client Service Delivery Analyst

2 weeks ago

Taguig, National Capital Region, Philippines Nasdaq, Inc. Full time

Client Service Delivery Analyst - Compliance & Board Advisory page is loaded

Client Service Delivery Analyst - Compliance & Board Advisory Apply locations Philippines - Taguig City - National Capital Region time type Full time posted on Posted 2 Days Ago job requisition id R

Why Nasdaq

When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

You will join Nasdaq's Compliance and Board Advisory's Business Operations team as a Client Service Delivery Analyst. This team is responsible for integrating digital solutions for the governance world. Our Compliance and Advisory solutions assist companies with their rules, practices, regulatory compliance, and processes to run a compelling and efficient corporation. The team will partner with key C-Suite level individuals such as corporate lawyers, general counsels, board members, and executive officers to understand, plan, and implement projects that adhere to their specific client needs. We are a potent team of corporate governance guides, technology specialists, and attorneys based across the world, and we are now seeking to expand in the Philippines.

The main objective of our Operations team is to digitally craft Director and Officer & Board Evaluation Questionnaires while also providing day-to-day client support by understanding each client's individual needs and providing timely consultative service. You will craft comprehensive analytical results from the questionnaires as well as digital transcription and document editing. The team works closely with all internal collaborators to identify client opportunities and achieve client success.

We offer continuous professional development, freedom to recommend process efficiencies and make the work your own, along with the resources and benefits to prioritize your wellness and celebrate your results with yearly bonus and global equity programs.

You will also receive a competitive salary package, HMO for you and your dependents, employee stock purchase plan, retirement plan, and experience why Nasdaq Manila is Great Place To Work Certified

What You Will Do

  • Design Assessments and Questionnaires on our native NQuiry platform
  • Compile analytical reports using the Microsoft Office Suite and Adobe PDF tools
  • Digital transcription, editing, and reporting of assessments & questionnaires
  • Supervise client project tasks and interactions through a customer relationship management (CRM) system
  • Interact & assist clients through phone and email as needed

What We Expect

  • Bachelor's degree
  • At least 1-2 years of experience in a formal business setting with B2B client experience
  • Proficiency in Microsoft Office (Word, PowerPoint, Excel, etc.)
  • Proficiency in Adobe Suite
  • Superb attention to detail and accuracy (particularly in formatting documents, proofreading, and client communication)
  • Maintain confidentiality of client information
  • Computer savvy with ability to learn new technologies quickly
  • Ability to communicate timely status updates to colleagues
  • Good interpersonal communication and comfortable collaborating with team members
  • Dedication to carry out all company policies and procedures
  • Upbeat, enthusiastic work ethic with an interest for working within an outstanding company culture

What Would Be Helpful

  • Experience in copywriting, editing, publishing, proofreading, or similar capacity
  • Experience in corporate governance or with C-Suite Executives
  • Experience with completing phone & email tickets
  • Experience with Director & Officer Questionnaires or other high level Corporate Governance projects
  • Proficiency in Salesforce or similar CMR tool, Project Management tools such as , and Adobe/iNET comparison

Does It Sound Like You?

Please follow through by clicking the "Apply" link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and where a career at Nasdaq can take you.

Our work arrangement is hybrid. You will be coming into the office just 2 days per week.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Similar Jobs (1) Client Service Delivery Analyst locations Philippines - Taguig City - National Capital Region time type Full time posted on Posted 11 Days Ago We are more than just a stock exchangeLet's stay connected. Join our Talent Community

Didn't find an opening right now? Join our Talent Community to receive email updates about open jobs, company events, and exciting opportunities at Nasdaq.

Nasdaq Blend – a hybrid work environment

Nasdaq recognizes that the workplace is forever changed. For this reason, we have adopted a hybrid work environment that embraces a combination of in-office and remote work, to foster better work-life balance and employee well-being. We call this "NasdaqBlend". Learn more about what applies for any specific opening in the job advertisement, or contact the Talent Acquisition Partner for details.

What makes working at Nasdaq special?

With over 6,200 employees spread over 39 offices in 28 countries around the world, we're a global team driven by purpose. But its our people and culture that makes Nasdaq special and why so many have chosen to build their careers with us.

Visit the link to read Nasdaq's culture book and learn more about what you can expect, working at Nasdaq.

Benefits that provide prosperity to your personal and professional life

At Nasdaq, we invest in you. You, your family, and your community are important to us. With programs like You&Q total rewards, our employees gain real financial security, professional success, and exceptional access to medical and wellness care.

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