Jr. Helpdesk Support

2 weeks ago


Pasig, National Capital Region, Philippines Visaya Knowledge Process Outsourcing Corp Full time

Responsibilities:

Provide 1st Technical support, service restoration, fulfillment of service requests, and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.

Follow a systematic, disciplined, anlytical approach to problem solving meet set standards and agreed procedures. Executes transactions as per prescribed timelines.

Qualifications:


At least 1- 2 years of work experience in IT Service Desk/ Tech Support process providing support for Laptops/Desktops/LAN issuesExperience of working wthin a busy IT Service Desk environment,showing experience of systems, support, diagnostic and resolution.

Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)Knowledgeable in Desktop Troubleshooting, Networking, Hardware/SoftwareKnowledge of Software, antivirus and peripherals installationsExcellent verbal and written communication skillsMust be willing to work in DumagueteEnjoy the ff.


Perks and Benefits:
15% Night DifferentialHMO Benefits after 30 days + Add Up to 2 DependentsRetirement Benefits24 Leave Credits per year, Convertible to CashWholistic Employee Wellness Program
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