Mandarin - Technical Support Agent

2 weeks ago


Pasig, National Capital Region, Philippines Datamatics Careers- Philippines Full time

Job Description

  • First point of contact for all users calling for Helpdesk Support hotline.
  • Deals with hardware and application support queries and issues reported to the support desk
  • Take ownership and responsibility of issues from start through to a successful resolution
  • Escalate issues and involve Tier 2 wherever required in order to resolve issues as quickly as possible.
  • The duties require that the Helpdesk Desk Agent receives and logs queries using some applications such as Zendesk, Live Person and other Helpdesk related applications.
  • Develop sound understanding of Helpdesk operations and related applications and systems as well as business-related processes and procedures.
  • Develop technical knowledge of each system within the company profile and specialized knowledge of certain nominated application.
  • Maintain adequate knowledge of operating systems and application software used to provide a high level of support.
  • Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures.

Qualifications

  • Can Start on June 26th ( Project Based )
  • Can speak Mandarin and English fluently
  • Can work Onsite in Ortigas
  • With Helpdesk or TSR experience preferred
  • Atleast 1-3 years experience


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