Team Leader for IT Helpdesk

Responsibilities & Duties:Leads staff involved in supporting with strong knowledge of customer systems and products/servicesWorks closely with managers and staff to assess and meet technical support goalsTrains guides and monitors employee performance.Provide weekly and monthly team reportsProvides ongoing training and coachingMay monitor calls and exam...

Job Purpose:Responsible for our client relationships. Works closely together with the team to ensure that the highest quality of service is delivered to our clients in alignment with the company's goal. Provides support and resolution to Level 3 or high impacting issue.Benefits to this position include:Internet Subsidy during WFHHealth Insurance (HMO with...

About the job Team Leader - Benefits VerificationsKEYS RESPONSIBILITIES:Supervise a team of CoordinatorsProvide domain knowledge and end to end service deliveryProvide insights to the leadership on any areas of improvement and manage change within the processResource management to ensure continuity of delivery and high-quality serviceResource development and...

Team Leader | With Background in Collections Supervisors/Team Leaders (Call Centre & Customer Service) Support Services Group is on the lookout for an experienced individual to step into the role of Team Leader. If you are a tenured customer service representative or have SME experience, and you're ready to elevate your career in a leadership role, this...

QUALIFICATIONSNative Portuguese and Spanish speaker (both language can speak and write)Fluent in English language as they will communicate with client and MNL management teamWith minimum experience of 1 year in a BPO as a Team LeaderCurrently residing in PH/ willing to relocate in PHWilling to work Brazil and Spanish local time (Graveyard shift in PH)Willing...

Completed 2 years in College (No Back Subjects).3 years or more experience in BPO set-up.2 years experience as Team Lead in BPO Set-Up.Preferably with 1 year experience in handling E-Commerce.Experienced in handling a team with at least 15 or more headcounts.Job Type: Full-timePay: Php40, Php50,000.00 per monthSchedule:Rotational shiftExperience:Team Leader:...

JOB DESCRIPTIONDesignation/ Role: Team LeaderDepartment: Account Receivable (Claims and Billing)Work Timing: Night ShiftQualifications: Any GraduateSkills:Excellent written and oral communication skillsWorking knowledge of Excel and other Microsoft toolsExperience in handling team of 30-40 CSRsGraduate from any streamMust have strong clinical critical...

Team Leader is a professional in charge of guiding, monitoring and leading an entire group. They are responsible for motivating their teammates as well as inspiring positive communication within them so that they can work together toward achieving goals.Job Type: Full-timePay: Php40, Php50,000.00 per monthBenefits:Paid trainingSchedule:8 hour...

Responsibilities & Duties:Leads staff involved in supporting with strong knowledge of customer systems and products/servicesWorks closely with managers and staff to assess and meet technical support goalsTrains guides and monitors employee performance.Provide weekly and monthly team reportsProvides ongoing training and coachingMay monitor calls and exam...

Support Services Group is on the lookout for an individual who is experienced in customer care to step into the role of Team Leader. If you are a tenured customer service representative or have SME experience, and you're ready to elevate your career in a leadership role, this opportunity is tailored for youABOUT THE ROLEAs a Team Leader, you will play a...

1 year Experienced Team leaderBPO LOCAL COLLECTIONS ACCOUNTPreferably has experience in LOCAL COLLECTIONS.Proficient in Microsoft office.Has good people/management skills.Can work independentlyAble to finish task/reports in a timely mannerCreate an inspiring team environment with an open communication cultureSet clear team goalsDelegate tasks and set...

Are you a natural leader with a passion for excellence? We're looking for a driven Operations Team Leader to join our vibrant teamWhat We're Looking For:- At least 6 months of experience as a Team Leader in a BPO setting- 1-2 years of proven success in a Voice Account- Exceptional leadership skills that inspire and motivate- Excellent verbal and written...

Job title: Team Leader (E-Commerce Social Media)OnsiteLocation: Cyberscape Gamma Ortigas Pasig CityRotating Shift: (morning, mid and evening)Qualifications:Completed 2 years in College (No Back Subjects).3 years or more experience in BPO set-up.2 years experience as Team Lead in BPO Set-Up.Preferably with 1 year experience in handling E-Commerce.Preferably...

KEYS RESPONSIBILITIES:Supervise a team of CoordinatorsProvide domain knowledge and end to end service deliveryProvide insights to the leadership on any areas of improvement and manage change within the processResource management to ensure continuity of delivery and high-quality serviceResource development and coaching and counselling to ensure learning and...

Duties and Responsibilities: Daily and weekly management of a team, whilst working within the team, including;Supporting team members to perform their roles with efficiency and accuracy, while auditing and reporting on team members performanceAct as the go-to person for daily queries from their teamProblem-solve action points that arise within the teamReview...

EXECUTIVE SUMMARY OF RESPONSIBILITIESThe Program Team Leader will serve a role model for team of business support analysts, operating as a player coach. They will lead a team of internal processors responsible for inbound lending requests.GENERAL RESPONSIBILITIESPlayer coach (60/40 split).Coaching, mentoring, and supervising production.Manage team...

Supervisors/Team Leaders (Call Centre & Customer Service) The successful candidate will be responsible for meeting or exceeding client goals for quality and performance for assigned programs. This includes positively motivating Customer Service Representatives, monitoring program objectives, providing on-the-job training, creating a team/positive...

We seek a Collections Team Lead to engage in consumer collections of overdue accounts. Primary responsibility will be monitoring, motivating, and training the Collections Team to ensure KPIs are met monthly.Own KPIs and work with the team towards achieving them each day/month/yearCoaching, mentoring, and motivating collections team members.Keep track of,...

ESSENTIAL DUTIES AND RESPONSIBILITIES● Responsible for the team performance monitoring and validation● Responsible for the consistency and improvement of team's performance as shown in the performance scorecard and job satisfaction of the heroes, ensuring that the team can meet and exceed the set client's KPI targets.● Responsible for knowing and...

SUMMARYThe Technical Support Specialist is a pivotal member of our Helpdesk Tier 1 support team, providing frontline technical assistance to end-users across the organization. This role is responsible for resolving basic hardware, software, and network issues, ensuring exceptional customer service and timely problem resolution.PRIMARY RESPONSIBILITIESProvide...