Helpdesk Tier 1

2 weeks ago


Pasig, National Capital Region, Philippines RealPage Philippines Full time

SUMMARY

The Technical Support Specialist is a pivotal member of our Helpdesk Tier 1 support team, providing frontline technical assistance to end-users across the organization. This role is responsible for resolving basic hardware, software, and network issues, ensuring exceptional customer service and timely problem resolution.

PRIMARY RESPONSIBILITIES

  • Provide frontline technical support to end-users, addressing hardware, software, and network issues via phone, email, or chat.
  • Troubleshoot and resolve technical problems, escalating complex issues as necessary.
  • Document support activities, solutions, and resolutions accurately in the ticketing system.
  • Assist with software installations, upgrades, patches, and basic software troubleshooting.
  • Deliver exceptional customer service, demonstrating patience, empathy, and effective communication skills.
  • Collaborate with IT teams to share knowledge, resolve issues, and improve support processes.
  • Participate in training and professional development to enhance technical skills.
  • Manage IT equipment inventory and conduct audits to ensure stock levels.
  • Respond promptly to IT support tickets and resolve hardware and software issues.
  • Educate users on basic security practices, VPN setup, and email configuration.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • Basic understanding of computer hardware, software, and networking concepts.
  • Relevant vocational training or certifications in information technology preferred (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate).
  • Excellent customer service skills and strong communication abilities.
  • Ability to work effectively in a fast-paced and team-oriented environment.
  • Willingness to learn and adapt to new technologies and processes.
  • With average customer service skills experience
  • Familiarity with Windows and macOS operating systems (intermediate proficiency).
  • Basic knowledge of networking concepts and protocols.
  • Proficiency in Microsoft Office applications (e.g., Word, Excel, Outlook).
  • Experience with IT inventory management and asset tracking.
#J-18808-Ljbffr

  • Pasig, National Capital Region, Philippines Neksjob Philippines Full time

    TRAVEL TIER 1CSRSALARY:PHP30700/MONTH LOCATION; PASIG -SILVER CITY HEADCOUNT:28QUALIFICATION: PREFERABLY COLLEGE LEVEL AT LEAST 18 YEARS OF AGE AND ABOVE At least 1 to 3 years in a userfacing or back of house airline industry or travel agency role, with indepth experience with GDS Tool Sabre/Amadeus or at least 1 to 3 years CCE handling international travel...


  • Pasig, National Capital Region, Philippines Datamatics Careers- Philippines Full time

    Job DescriptionFirst point of contact for all users calling for Helpdesk Support hotline.Deals with hardware and application support queries and issues reported to the support deskTake ownership and responsibility of issues from start through to a successful resolutionEscalate issues and involve Tier 2 wherever required in order to resolve issues as quickly...


  • Pasig, National Capital Region, Philippines Datamatics Careers- Philippines Full time

    Job DescriptionFirst point of contact for all users calling for Helpdesk Support hotline.Deals with hardware and application support queries and issues reported to the support deskTake ownership and responsibility of issues from start through to a successful resolutionEscalate issues and involve Tier 2 wherever required in order to resolve issues as quickly...


  • Pasig, National Capital Region, Philippines Neksjob Philippines Full time

    Position Overview:As a Customer Service Representative for our Tier 1 Travel Account, you will play a vital role in assisting customers with their travel-related inquiries, reservations, and support needs. Your primary responsibility will be to ensure a seamless and positive travel experience for our valued customers.Ideal candidates for the role: Has at...

  • Travel Tier 1

    2 weeks ago


    Pasig, National Capital Region, Philippines NeksJob Philippines Full time

    B2 CEFR and above | Standard Educ requirement - HS or its equivalent | at least 1 to 3 years in a user-facing or back of house airline industry or travel agency role, and in-depth experience with Sabre/Amadeus GDS; Passing score

  • Travel Tier 1

    2 weeks ago


    Pasig, National Capital Region, Philippines Aspire Global Solutions Full time

    Are you passionate about delivering exceptional customer service? We're looking for an energetic person to join our team. The position is for a Customer Service Representative in Pasig Silvercity. This opportunity is perfect for you if you thrive on providing top-notch service. You also get excited about making a positive impactYour Key...

  • Travel Tier 1

    2 weeks ago


    Pasig, National Capital Region, Philippines Metacom Full time

    Are you passionate about delivering exceptional customer service? We're looking for an energetic person to join our team. The position is for a Customer Service Representative in Pasig - Silvercity. This opportunity is perfect for you if you thrive on providing top-notch service. You also get excited about making a positive impactYour Key...

  • Travel Tier 1

    2 weeks ago


    Pasig, National Capital Region, Philippines Aspire Global Solutions Full time

    Are you passionate about delivering exceptional customer service? We're looking for an energetic person to join our team. The position is for a Customer Service Representative in Pasig - Silvercity. This opportunity is perfect for you if you thrive on providing top-notch service. You also get excited about making a positive impactYour Key...


  • Pasig, National Capital Region, Philippines Neksjob Philippines Full time

    Your day-to-day in a nutshell:Answering incoming calls from customersResolving customer inquiries/requestsEnsuring customer requests are handled in an appropriate and timely mannerUtilizing various client-based tools and applications for customer management and servicingProviding cutting-edge service in a friendly, confident and knowledgeable mannerWhat are...

  • Jr. Helpdesk Support

    2 weeks ago


    Pasig, National Capital Region, Philippines Visaya Knowledge Process Outsourcing Corp Full time

    Responsibilities:Provide 1st Technical support, service restoration, fulfillment of service requests, and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.Follow a systematic, disciplined, anlytical approach to problem solving meet set standards and agreed procedures. Executes transactions as...

  • Jr. Helpdesk Support

    2 weeks ago


    Pasig, National Capital Region, Philippines Visaya Knowledge Process Outsourcing Corp Full time

    Responsibilities:Provide 1st Technical support, service restoration, fulfillment of service requests, and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.Follow a systematic, disciplined, anlytical approach to problem solving meet set standards and agreed procedures. Executes transactions as...

  • Travel Tier1

    2 weeks ago


    Pasig, National Capital Region, Philippines Neksjob Philippines Full time

    Travel Tier 1 (Pasig)Silver City/PasigDescription:Basic accommodations and services catering to budget conscious travelersQualifications:Budget friendly pricing, often focused on practicality rather than luxury.-Good to excellent English communication skills-With at least 1-3 years of Sabre/Amadeus GDS EX


  • Pasig, National Capital Region, Philippines Gratitude Philippines Full time

    Regular TravelQualifications:Open to all education levelWith 6months BPO experienceB1 AM - Good Communication SkillsAmenable to WORK ON SITE 100%Salary: 20kFinancial AccountQualificationsOpen to all education levelWith or without BPO experienceAmenable to WORK ON SITE 100%Salary: 18k Travel Fraud Qualifications:Must have 3 years and above Fraud Detection...

  • HR Manager

    2 weeks ago


    Pasig, National Capital Region, Philippines Iron Mountain Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...


  • Pasig, National Capital Region, Philippines IQ-EQ Group Full time

    Home Vacancies Client Implementation Director, Global Delivery Centres Client Implementation Director, Global Delivery CentresJob DescriptionIQ-EQ is undergoing unprecedented levels of digital, and broader operational transformation to help realise our strategic ambitions. Group Operations supports our business to deliver quality client service and drive...


  • Pasig, National Capital Region, Philippines Stealth Monitoring, Inc. Full time

    Stealth Monitoring is looking for talented individuals like you Be the next Sr. IT Support Engineer.TheSr. IT Support Engineerassumes a leadership role in the maintenance and configuration of advanced technology infrastructure, including Network Video Recorders, cameras, audio devices, and networking equipment. This position requires a high level of...


  • Pasig, National Capital Region, Philippines Insight Technology Full time

    Select how often (in days) to receive an alert: Pasig, PH Requisition Number: 96983 BASIC FUNCTION Position Overview The IT Service Desk Representative is responsible for support of all desktop hardware, software, and telecommunications equipment. As the IT Service Desk Representative, you are the front line in support of Insight Customers and will...


  • Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full time

    Requisition Number: 96983 BASIC FUNCTIONPosition OverviewThe IT Service Desk Representative is responsible for support of all desktop hardware, software, and telecommunications equipment. As the IT Service Desk Representative, you are the front line in support of Insight Customers and will provide assistance via phone, email, and chat. If you have a passion...


  • Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full time

    Requisition Number: 96983 BASIC FUNCTIONPosition OverviewThe IT Service Desk Representative is responsible for support of all desktop hardware, software, and telecommunications equipment. As the IT Service Desk Representative, you are the front line in support of Insight Customers and will provide assistance via phone, email, and chat. If you have a passion...


  • Pasig, National Capital Region, Philippines Carousell Group Full time

    Market Escalation and Trust Senior AssociateAbout Carousell GroupCarousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot,...