L2 Service HelpDesk

Helpdesk SpecialistPrimary ResponsibilitiesAccountable for the accurate implementation of members' healthcare benefit policies at the assigned Helpdesks focusing on utilization management and the delivery of superior customer servicesIssues Letter of Authority after assessment of coverage, professionally explains non-coverage rationale to membersResponds...

Helpdesk Specialist Level: Rank and FileLeadership Responsibility: NAReporting Line: Helpdesk SupervisorPosition Accountability Statement:Accountable for the accurate implementation of members' healthcare benefit policies at the assigned Helpdesks focusing on utilization management and the delivery of superior customer services. Broad Responsibility...

Helpdesk Specialist Level: Rank and FileLeadership Responsibility: NAReporting Line: Helpdesk SupervisorPosition Accountability Statement:Accountable for the accurate implementation of members' healthcare benefit policies at the assigned Helpdesks focusing on utilization management and the delivery of superior customer services. Broad Responsibility...

Management (Information & Communication Technology) Full time Add expected salary to your profile for insights At least 5 years of proven managerial experience in Information Technology is a MUST for this position. The IT Helpdesk Manager role also requires outstanding communication skills.Responsibilities:Supervise and manage the helpdesk support...

Job Purpose:This role primarily provides L2 technical support to end user and store hardware/software to increase end user productivity, and to provide a great end user/customer experience.Responsibilities:Does incident resolution escalated by L1 technical support to ensure ticket SLA (Service Level Agreement) is met.Develop knowledge-based articles.Does...

About the Role: The L2 Service Desk Engineer's responsibilities include resolving customer queries, recommending solutions, and guiding users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. Job Description: Efficiently triage incoming support requests and...

Responsibilities:Lead and provide coaching & guidance to L2 / L3 System EngineerTo standby for Helpdesk L1 escalation or Onsite cases Perform call and remote troubleshooting of reported issues and also perform proper escalation when necessary based on SLA and WLA.Accurately and concisely capture and document issues as well as information gathered and...

Global IT Helpdesk Specialist (ONSITE/NIGHTSHIFT) Help Desk & IT Support (Information & Communication Technology) We are looking for an enthusiastic IT Helpdesk Specialist to join our team and work with our Global IT staff in the US, China, Malaysia and the Philippines. As an IT Helpdesk Specialist, you will provide solutions to any IT procedural or...

Job Description:The L2 -L3 Service Desk Engineer's responsibilities include resolving customer queries, recommending solutions, and guiding users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. You'll be required to maintain up-to-date knowledge of...

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary...

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary...

L2 Data Applications Support page is loaded L2 Data Applications Support Apply locations Quezon City time type Full time posted on Posted 7 Days Ago job requisition id JR We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to...

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place.Why choose Manulife?Competitive Salary packages and performance bonusesDay 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)Retirement savings benefitRewarding culture that values wellness and...

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place.Why choose Manulife?Competitive Salary packages and performance bonusesDay 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)Retirement savings benefitRewarding culture that values wellness and...

ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. Our dedication to enhancing productivity has earned us recognition on...

Globant's Commerce Studio helps organizations create best-in-class commerce-enabled experiences, with engineering and design at its core. The goal is to meet the demands of tomorrow's customers, leveraging long-standing expertise with large and complex commerce transformations in both B2B, B2C and D2C domains.As an award-winning partner of enterprise-class...

Salary: P46,000 to P65,000 (Monthly Package)Schedule: Monday- Friday, Rotating Shift (08:30 AM - 05:30 PM AEST) What are we looking for?Skills Required:At least 3+ years' experience in a service desk environment or call center.Sound knowledge of supporting Microsoft technologies, including MS Office suite, Exchange, Active Directory, Office 365, and Windows...

Technical Support Representative Senior (IT Service Desk L2/L3) Technical Support Representative Senior (IT Service Desk L2/L3) FIS, Inc. Manila, Philippines Technical Support Representative Senior (IT Service Desk L2/L3) FIS, Inc. Manila, Philippines Posted 4 days ago Permanent Competitive Technical Support Representative Senior (IT Service Desk L2/L3) ...

DESCRIPTIONHandles the day-to-day information technology (IT) operations and assists service desk in supporting end users. Will handl tion assets including AXASOL, MA e L2 support for Digital Distribution assets including AXASOL, MABI QUALIFICATIONSAt least 3 years experience in Application Support for Digital and Core SystemsITIL v4 PrinciplesSalesforce and...

Job Responsibilities: Provide user support via Phone, Email and ServiceNow automated ticket channelsTrack, categorize, prioritise, and monitor all incidents and request reported to the Service CentreMonitoring call volumes and trends to identify potential major incidents and problemsUpdating users on the status of their incidents and requests as they...