L2 Technical Support

1 week ago


Manila, National Capital Region, Philippines SM Retail, Inc. - Corporate Full time

Job Purpose:

This role primarily provides L2 technical support to end user and store hardware/software to increase end user productivity, and to provide a great end user/customer experience.

Responsibilities:

Does incident resolution escalated by L1 technical support to ensure ticket SLA (Service Level Agreement) is met.Develop knowledge-based articles.Does problem management and vendor management.Works closely with the IT Manager (Technical Support) in planning and execution of the team's operational plans (e.g., continuously improve operational processes, incident reductions).Key Qualifications:Bachelor's degree in information technology, Computer Science, Engineering or any relevant field.At least 5 years experience in Information Technology specifically in providing technical support of end user and store hardware/software (e.g., office PCs, POS, etc.)Must be knowledgeable on the latest end user and store computing technologies.Must have excellent problem solving skills and customer service skills. Must have good verbal/written communication skills.Must be self-motivated, disciplined, and a team player.

  • Manila, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    L2 Data Applications Support page is loaded L2 Data Applications Support Apply locations Quezon City time type Full time posted on Posted 7 Days Ago job requisition id JR We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to...


  • Manila, National Capital Region, Philippines Manulife Business Processing Services (MBPS) Full time

    Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place.Why choose Manulife?Competitive Salary packages and performance bonusesDay 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)Retirement savings benefitRewarding culture that values wellness and...


  • Manila, National Capital Region, Philippines Manulife Business Processing Services (MBPS) Full time

    Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place.Why choose Manulife?Competitive Salary packages and performance bonusesDay 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)Retirement savings benefitRewarding culture that values wellness and...


  • Manila, National Capital Region, Philippines FIS, Inc. Full time

    Technical Support Representative Senior (IT Service Desk L2/L3) Technical Support Representative Senior (IT Service Desk L2/L3) FIS, Inc. Manila, Philippines Technical Support Representative Senior (IT Service Desk L2/L3) FIS, Inc. Manila, Philippines Posted 4 days ago Permanent Competitive Technical Support Representative Senior (IT Service Desk L2/L3) ...


  • Manila, National Capital Region, Philippines Staff Domain Inc Full time

    About the Role: The L2 Service Desk Engineer's responsibilities include resolving customer queries, recommending solutions, and guiding users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. Job Description: Efficiently triage incoming support requests and...


  • Manila, National Capital Region, Philippines AYUDA Business Management Solutions, Inc. Full time

    Location: Quezon CityWorkset Up: HybridFUNCTION OF THE DEPARTMENT & MAIN PURPOSE OF THE JOBA Technical Support and Implementation Engineer will provide high-level onsite and remote IT technical liaison. The Support & Implementation Engineer will be responsible for enterprise solution implementations and support services for incidents or issues. The position...


  • Manila, National Capital Region, Philippines Staff Domain Inc Full time

    Job Description:The L2 -L3 Service Desk Engineer's responsibilities include resolving customer queries, recommending solutions, and guiding users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. You'll be required to maintain up-to-date knowledge of...

  • Application Support

    3 days ago


    Manila, National Capital Region, Philippines AXA Philippines Full time

    DESCRIPTIONHandles the day-to-day information technology (IT) operations and assists service desk in supporting end users. Will handl tion assets including AXASOL, MA e L2 support for Digital Distribution assets including AXASOL, MABI QUALIFICATIONSAt least 3 years experience in Application Support for Digital and Core SystemsITIL v4 PrinciplesSalesforce and...


  • Manila, National Capital Region, Philippines LRN Corporation Full time

    Position: Technical Support Associate Location: PhilippinesAbout LRN:Do you want to use your engineering expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact. LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies...


  • Manila, National Capital Region, Philippines UST Full time

    UST is looking for a highly energetic and collaborative PeopleSoft Production Support with experience as a module lead and key business partner in various functions of the HCM modules.Requirements:With at least 5 years' experience in PeopleSoft HCM support and/or PeopleSoft developmentWith L1, L2, and/or L3 production support experienceHighly knowledgeable...


  • Manila, National Capital Region, Philippines FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented...

  • technical support

    1 week ago


    Manila, National Capital Region, Philippines Power Mac Center Full time

    We are currently looking for a Technical Support Assistant to join our affiliated company, which focuses on Digital and Commercial Solutions.Job Summary: The Technical Support 1 is responsible for maintaining the company's assets deployed in various locations nationwide through on-site and remote implementations. They are expected to deliver concise reports...

  • IT Technical Support

    2 weeks ago


    Manila, National Capital Region, Philippines Satellite Office Full time

    Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. The position will ensure systems and products are maintained, monitored and supported in line with business...

  • IT Technical Support

    3 weeks ago


    Manila, National Capital Region, Philippines Satellite Office Full time

    Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. The position will ensure systems and products are maintained, monitored and supported in line with business...


  • Manila, National Capital Region, Philippines Foundever™ Full time

    Job Description:Provides Technical and Warranty support for processors, motherboards, servers, and networking products through phone, email, and chat. Technical in nature troubleshoots and provides customer service for Intel Products. Technical Voice/Email/Chat - Support.Typical Qualifications:Education: Bachelor's degree in IT, Computer Science, or a...

  • Technical Support

    2 weeks ago


    Manila, National Capital Region, Philippines SupportNinja Full time

    We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo....

  • IT Technical Support

    2 weeks ago


    Manila, National Capital Region, Philippines Digido Finance Corp. Full time

    RESPONSIBILITIES:Provides technical support function for IT-related issues across the CompanyCreates and maintains complete documentation relative to IT support via a ticketing system (Spiceworks, Jira, etc.)Communicates with internal and external stakeholders to enhance the understanding of the issues, and verify that an appropriate resolution has been...

  • IT Technical Support

    2 weeks ago


    Manila, National Capital Region, Philippines Digido Finance Corp. Full time

    RESPONSIBILITIES:Provides technical support function for IT-related issues across the CompanyCreates and maintains complete documentation relative to IT support via a ticketing system (Spiceworks, Jira, etc.)Communicates with internal and external stakeholders to enhance the understanding of the issues, and verify that an appropriate resolution has been...


  • Manila, National Capital Region, Philippines NICE Full time

    Manager Technical SupportLocation: Taguig City, ManilaThe Manager Technical Support is responsible to manage a technical support team, work with an innovative suite of software products and provide world class support to businesses utilizing NICE inContact's software products as a means of intelligently communicating with their customers, vendors or...


  • Manila, National Capital Region, Philippines Collabera Technologies Private Limited Inc. Full time

    The Technical Support Engineer is responsible for providing high-quality technical support to customers, ensuring an exceptional customer experience through expertise, empathy, and effective communication. This role involves problem identification, troubleshooting, and resolving complex technical issues, adhering to Broadcom's standards and processes.Key...