Office 365" ServiceDesk Support

2 weeks ago


Manila, National Capital Region, Philippines Satellite Office Full time

Role Description and Responsibilities

About You:

Client-focused with a commitment to excellent customer service

Ability to work autonomously and as part of a team environment with strong communication and collaboration skills

Required Skills and Qualifications

Key requirements:

Experience as a help desk technician or in another equivalent customer support role Knowledge of products, databases, and services with a good understanding of multiple systems across Network, Telephony, Unified Communications and Cloud Ability to diagnose and resolve basic technical issues Proficiency in English Excellent communication skills, written and verbal Customer-oriented, able to work autonomously and under pressure Your responsibilities will include: Required to assist customers with routine IT issues and more complicated matters are escalated Serve as the first point of contact for customers seeking assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Provide accurate information on products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions from customers to the appropriate internal team Identify and suggest possible improvements on procedures
  • office 365 engineer

    16 hours ago


    Manila, National Capital Region, Philippines Deltek Systems (Philippines), Ltd. Full time

    Drive your career with #TeamDeltek and receive the following:Guaranteed 14th-month payProfit shareRetirement packageFree HMO up to 3 dependentsTaxable and non-taxable allowancesMedicine reimbursementTuition fee reimbursementBusiness Summary:The Deltek Information Technology team provides technical support, services, and applications to Deltek's global...


  • Manila, National Capital Region, Philippines Satellite Office Full time

    SERVICEDESK AND WORKPLACE SPECIALISTWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A SERVICEDESK AND WORKPLACE SPECIALIST?Our awesome client, a...


  • Manila, National Capital Region, Philippines Satellite Office Full time

    SERVICEDESK AND WORKPLACE SPECIALISTWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A SERVICEDESK AND WORKPLACE SPECIALIST?Our awesome client, a...


  • Manila, National Capital Region, Philippines Satellite Office Full time

    Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. MAIN DUTIES / RESPONSIBILITIES The job responsibilities of this Service Desk Engineer role include, but...


  • Manila, National Capital Region, Philippines Adventus Full time

    Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive...

  • Japanese Tech Support

    2 weeks ago


    Manila, National Capital Region, Philippines BPO-services Full time

    2 Japanese Bilinguals 1 Japanese Tech Support / Japanese Servicedesk - 120, ,000php candidates with Japanese Servicedesk or Tech Support experience for 1 year native or non native candidates willing to work onsite ( Taguig City ) graveyard shift and shifting schedule can start ASAP for native candidates - working visa will be sponsored ————— 1...

  • Service Desk Manager

    2 weeks ago


    Manila, National Capital Region, Philippines Citco Full time

    About CitcoThe Citco group of companies (Citco) is a network of independent companies worldwide for over 70 years, all of which are leading providers of asset-servicing solutions to the global alternative investment industry. With $1.8+ trillion in AuA and operations across 36 countries with over 50 office locations.For decades, industry publications have...


  • Manila, National Capital Region, Philippines Upwork Full time

    Job DescriptionCandidates will be responsible for responding to technical advisory and technical implementation questions regarding M365 tools. These questions will come through chats and phone calls. The ticket needs will vary depending on the request; they typically include questions surrounding the admin's knowledge of the M365 web application,...


  • Manila, National Capital Region, Philippines G2 OCEAN LTD.-ROHQ Full time

    G2 Ocean is one of the world's largest ship operators within the open hatch segment and an expert in cargo handling, trade management and global port operations. The company's fleet consists of over 120 open hatch and conventional bulk vessels which operate 32 trade routes on six continents. In total, G2 Ocean completes over 3,000 port calls to more than 60...

  • IT Technical Support

    2 weeks ago


    Manila, National Capital Region, Philippines Satellite Office Full time

    Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. The position will ensure systems and products are maintained, monitored and supported in line with business...

  • IT Technical Support

    3 weeks ago


    Manila, National Capital Region, Philippines Satellite Office Full time

    Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. The position will ensure systems and products are maintained, monitored and supported in line with business...


  • Manila, National Capital Region, Philippines MGC Moxi Global Corporation Full time

    Overview:We are seeking skilled and dedicated Desktop Support to provide comprehensive technical support to our diverse team of users across various departments. The ideal candidate will have experience in remote desktop support, strong problem-solving skills, and a commitment to delivering excellent customer service. This role involves managing hardware and...

  • IT Officer

    3 days ago


    Manila, National Capital Region, Philippines VG SUPPLY CHAIN, INC. Full time

    Education and Experience:Bachelor's degree in Computer Science, Information Technology, or a related field.Proven experience (X years) in IT administration, with a focus on WMS, ERP, network management, Microsoft 365, and Active Directory.Strong technical knowledge and hands-on experience in system and network administration.Technical Skills:Network...


  • Manila, National Capital Region, Philippines Satellite Office Full time

    BUSINESS DEVELOPMENT OFFICER Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. WHAT IS A BUSINESS DEVELOPMENT OFFICER? Our awesome client is is seeking...

  • IT Support Specialist

    2 weeks ago


    Manila, National Capital Region, Philippines Datamatics Full time

    General Duties and Responsibilities • Monitor the call queue and ticket boards, and promptly address incoming calls and tickets. • Maintain ticket hygiene by managing and completing tickets from initiation to resolution. • Troubleshoot and resolve technical issues according to established procedures and guidelines. • Utilize knowledge base resources...

  • IT Support Specialist

    2 weeks ago


    Manila, National Capital Region, Philippines Datamatics Full time

    General Duties and Responsibilities • Monitor the call queue and ticket boards, and promptly address incoming calls and tickets. • Maintain ticket hygiene by managing and completing tickets from initiation to resolution. • Troubleshoot and resolve technical issues according to established procedures and guidelines. • Utilize knowledge base resources...


  • Manila, National Capital Region, Philippines NeksJob Philippines Full time

    NEKS JOB HIRING PHILLIPINES :IT Support Engineer to Start ImmediatelyAbout the business and the roleThe client is a fast-growing Managed IT Service Provider. They serve a diverse client base across Australia, ranging from SMB to corporate businesses across a broad range of industries. We are seeking an enthusiastic Level 1-2 service desk engineer with a...


  • Manila, National Capital Region, Philippines Support Star Corporate Full time

    Posted: 20 days ago Openings: 50 Applicants: 28 Experience - minimum 2 yearsGraduation is mandatoryPackage - 4.5 LPA to 5.5 LPALocation - GurgaonShift - 24*7 / Rotational week offBoth side cabExcellent Communication skillRequired Candidate profileFor further details contactHR Gayathri E-mail - Skills highlighted with '' are preferred keyskills Hiring...


  • Manila, National Capital Region, Philippines Hiresquad Resources Full time

    Job opportunities for Cloud Support Engineer role Only For Gurgaon Location Salary package upto 8lpa (decent hike on last drawn) Must be okay with Night shifts & WFO Must have experience on any cloud platform [Azure , AWS ] Work Experience on Azure Cloud is mandate Any 2 Certificates mandatory: AZ- 900, ITIL, MS Dynamics, Office 365 Certified , AWS...


  • Manila, National Capital Region, Philippines Datamatics Full time

    Are you a tech-savvy problem solver who can turn any client issue into a piece of cake? Do you thrive in a fast-paced environment and love making clients happy?If you answer yes to these questions, we want you to join our team as Systems and Network Support Datamatics is seeking a skilled and enthusiastic Systems and Network Support to join our team. With an...