Systems and Network Support

2 weeks ago

Manila, National Capital Region, Philippines Datamatics Full time

Are you a tech-savvy problem solver who can turn any client issue into a piece of cake?

Do you thrive in a fast-paced environment and love making clients happy?

If you answer yes to these questions, we want you to join our team as Systems and Network Support

Datamatics is seeking a skilled and enthusiastic Systems and Network Support to join our team. With an increasingly complex IT environment, we are seeking high-aptitude professionals for our growing client base. You would be responsible for some of our most dynamic customer issues in this role.

The successful candidate would assist with escalations from our Support Technicians by utilizing a broad range of IT Generalist experience. These issues range from typical user support issues to deep dives into restoring client infrastructure—such as servers and network devices—to their optimal operating configuration.

Accountabilities:


• Successfully research and identify solutions to software and hardware issues.


• Diagnose and troubleshoot advanced technical issues, including but not limited to firewalls, switches, windows servers, and cloud environments such as Azure, account setup, network configuration, application support, Active Directory management, security incident response, etc.


• Communicate regularly with assigned clients to ensure service quality meets client expectations.


• Provide critical incident management and be the interface between clients and technical teams within the company during outages and other significant events


• Prioritize and manage several open issues at one time.


• Document and follow up with clients to ensure their IT systems are fully functional after troubleshooting.

Requirements:


• 3 - 5 years of solid experience in Systems administration position, preferably in an MSP environment


• Advanced technical troubleshooting experience, recognizing and resolving issues in several IT environments.


• Strong proficiency in end-customer communication skills, with the ability to successfully identify and address concerns.


• Administration experience with Windows AD environments, storage area networks, DHCP, and DNS


• Robust knowledge of Citrix Virtual Apps & Desktops, Microsoft Failover Cluster, Microsoft Hyper-V Manager, Microsoft System Center Virtual Machine Manager (SCVMM)


• Experience with hypervisors and virtualizations sub-systems


• Administration experience with Microsoft Azure, Office365 and AWS.


• Desktop support expertise, including Windows, Mac OS X, Linux, and Office 365.


• Proficient in administering and troubleshooting VoIP system.


• Skilled in configuring and troubleshooting Cisco network equipment.


• Expertise in administering storage arrays and backup tools.

Additional:


• Professional IT Certifications such as MCSA or MCSE (Microsoft 365 & Azure), Cisco CCNA, CCNP, CCIE, or VMware VCP are ideal.

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