IT Service Desk for Business Applications

2 weeks ago


Makati City, National Capital Region, Philippines WHR Global Consulting Full time

WHR Global Consulting, a global talent solution provider is looking for a stellar candidate to fill the role of IT Service Desk for Business Applications for its client based in Makati City.

If you think you match the qualifications below APPLY NOW and one of our Senior Recruitment Consultants will call you for a remote interview.

This is for direct hiring and for a role.

Duties:

  • Act as a single point of contact for the supporting business applications as well as the back-end application that support these systems
  • Responsible for making sure that all business applications are running seamlessly and enabling users to get on with their tasks
  • Responsible for monitoring the application performance
  • Diagnose the incident and issue raised by users based on agreed SLA
  • Perform analyses on software functionality and suggest improvements
  • Perform analysis on root causes application errors
  • Provide permanent corrective actions
  • Document issue resolution for knowledge transfer as appropriate
  • Ensure effective front end and back-end functionality of business applications
  • Keep record of configurations, integrations and updates
  • Conduct training and create training materials for user and clients
  • Provide Documentation and train users for the application
  • Participate in reviewing requirements for application enhancements and new projects
  • Collaborate with various business stakeholders and team members
  • Primary contact for vendor engagement
Perform other related tasks that may be required from time to timeJob Requirements:

  • Has a Bachelor's Degree in Computer Science, Information Technology, Computer technology, Computer Engineering or equivalent
  • Has at least three (3) years of working experience within service desk L1-L2 support in a shared services environment or similar is required for this position
  • Knowledge on handling and navigating through MS applications such as but not limited to: - Exchange - Office 365 Admin platform - Microsoft Azure - Power BI - MS Teams
  • Advanced knowledge in Windows Operating Systems (Windows10) and MS Applications; Visio, Project, etc
  • Knowledge on the current information technologies needed to support a specific application
  • Keeps abreast in latest IT trends applicable to the business
  • Result and action-oriented mind-set and with ability to be creative in challenging situations
  • Has a strong customer service and focus, problem solving and collaboration abilities.
  • Has the ability to take initiative and make sound judgement and decisions within applicable scope, global perspective, procedures and guidelines
  • Structured, accurate, systematic, task focused and committed to deliver within deadlines
  • Ability to work independently, but sees importance of achieving results through teamwork and collaboration to apply learnings in future situations, able to adapt in changing situations
  • Ability to relate and explain technical jargons to users and customers globally, uses different type of approach to request, technical cases and scenarios
  • Proficient oral and written communication skills in English with expertise in international and cross-cultural communications and business relations
  • Willing to work on rotating midshift.
  • Motivated to facilitate and contribute to the company's growth.

  • Service Desk Analyst

    2 weeks ago


    Makati City, National Capital Region, Philippines Resource Solutions Limited Full time

    Every business is different. That's why we tailor our recruitment and consultancy services to meet your specific needs and deliver exceptional results. Our whitepapers and eGuides offer unique perspectives on key trends. Hire Wire explores the ever-changing needs of the workplace. Need some inspiration? See what's coming up and book your place. Read all...


  • Quezon City, National Capital Region, Philippines Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...


  • Quezon City, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    Service Desk Quality Analyst page is loaded Service Desk Quality Analyst Apply locations Quezon City time type Full time posted on Posted 6 Days Ago job requisition id JR We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to...

  • Service Desk Analyst

    2 weeks ago


    Quezon City, National Capital Region, Philippines Wipro Technologies Full time

    Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...


  • Makati City, National Capital Region, Philippines Yempo Inc Full time

    We have an exciting dayshift, Manila based opportunity available for a Service Desk Team Lead working on a dayshift . W ork from home or office- based – you choose When you join Yempo, you'll receive the following fantastic benefits: Highly competitive salary – paid weekly HMO enrollment on commencement Additional HMO dependents added each year of...


  • Quezon City, National Capital Region, Philippines Global Payments Full time

    Duties and Responsibilities Provide leadership to the Global Service Desk team to ensure proper levels of customer service are continuously delivered, and ensure maximum engagement of the Global Service Desk Team in a 24x7 operating environment. Ensure that incident and request management procedures are adhered to by monitoring metrics, providing...


  • Makati City, National Capital Region, Philippines Jobs for Humanity Full time

    Job DescriptionPosition Type: Full timeType Of Hire: Experienced (relevant combo of work and education)Education Desired: Bachelor of AccountingTravel Percentage: %The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way...

  • Application Developer

    2 weeks ago


    Makati City, National Capital Region, Philippines JeonSoft Corporation Full time

    Application DeveloperFull-TimeMale/FemalePer MonthMinimum of 3 years (1 to 4 Years Experience)Posted 3 days agoHiring until Aug 13, 2024 JOB OVERVIEW QUICK APPLY Job DescriptionGrow with the best. Join a smart, creative, and inspired team that works behind the scenes to support operational excellence. Our functional services teams (FSTs) provide services to...


  • Makati City, National Capital Region, Philippines KSearch Asia Consulting, Inc. Full time

    Senior Relationship Manager – China Desk Plans, together with the Multinational Corporations Head, and implements marketing strategies related to China and Taiwan to attain the Greater China Desk's profit and business targets. Develops and maintains mutually beneficial business relationships with Chinese and Taiwanese corporations by providing wholesale...


  • Quezon City, National Capital Region, Philippines UnitedHealth Group Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...


  • Makati City, National Capital Region, Philippines TahjNsdmm Management Full time

    URGENT HIRINGReceptionist/Concierge/Front Desk Officer/Lounge AttendantLocation: Ayala Center, Makati/Taguig/BGC/Pampanga/Pasay/Zambales/PasigSalary: 15000php phpQUALIFICATIONS:> 4 years Bachelor's/College Degree Holder (Preferrably in Hospitality/Hotel Management)> Previous experience as a receptionist or in a customer service role.> Excellent communication...


  • Mandaluyong City, National Capital Region, Philippines Philippine Business for Social Progress Full time

    JOB SUMMARYDesign, develop and administer business systems that will support the business as directed by the IT manager. Collaborates with users, specialists, management, vendors, consultant other Developers to design computer applications and programs. His/her responsibilities include writing and debugging code.DUTIES & RESPONSIBILITIESDesign and develop...


  • Makati City, National Capital Region, Philippines Santaisabel Full time

    BUSINESS APPLICATIONS DEVELOPER APPLY NOW Forecasting and Planning Technologies IncorporatedCandidate must possess at least a Bachelor's/College Degree on Computer Science/Information Technology.Fresh Grad / Entry Level specializing in IT/Computer - Software Development or equivalent.Required skill(s): Programming, Coding, Team Player, Communication...

  • Guest Service Officer

    2 weeks ago


    Makati City, National Capital Region, Philippines Eurotel Hotel Full time

    Job Description:The primary duties of the Guest Service Officer are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.Qualifications: College Graduate Minimum of 2 to 3 years work experience as Cashier or Front Desk...


  • Mandaluyong City, National Capital Region, Philippines Emerson Full time

    Emerson's 133 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Tier 1 Analyst, IT Service Desk , you will be the first level point of contact for any IT-related incidents or requests.By working in an ITIL-aligned...


  • Mandaluyong City, National Capital Region, Philippines Emerson Full time

    Emerson's 133 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Tier 1 Analyst, IT Service Desk , you will be the first level point of contact for any IT-related incidents or requests.By working in an ITIL-aligned...


  • Quezon City, National Capital Region, Philippines Afni Full time

    Position Purpose: The Help Desk Analyst is the first point of contact for technology incidents and service requests submitted by Afni personnel. Under general supervision, provides Tier 1 phone and email support to end-users for employee access, password resets, desktop computers, servers, custom applications, and hardware. The incumbent may interact with...


  • Mandaluyong City, National Capital Region, Philippines Stolt-Nielsen Limited Full time

    Job Description Are you as excited as we are when we talk about the distribution of bulk liquids operated by the world's largest and most sophisticated fleet of chemical and parcel tankers, with over 70 deep-sea ships?Are you passionate about Business applications/products and transforming organizations into the digital world? Do you have an interest in...


  • Quezon City, National Capital Region, Philippines Eclaro Business Solutions Full time

    Quezon City, Philippines (Temporary WFH set up until further notice.) Opportunity Expired The Application Analyst provides resolution to our customer issues that come in via chats or email that cannot be resolved on the first pass. Develop and implement initiatives to improve customer services.Analyze and summarize customer issues in order to prepare...

  • Guest Service Officer

    2 weeks ago


    Makati City, National Capital Region, Philippines Eurotel Hotel Full time

    Job Overview:The main responsibilities of the Guest Service Officer include assisting guests with check-in and check-out procedures, offering information about hotel services, and ensuring guests have a pleasant stay by providing exceptional and friendly service.Requirements:Must be a college graduateMinimum of 2-3 years experience working as a Cashier or...