2022 Application Analyst

2 weeks ago


Quezon City, National Capital Region, Philippines Eclaro Business Solutions Full time

Quezon City, Philippines (Temporary WFH set up until further notice.)

Opportunity Expired

The Application Analyst provides resolution to our customer issues that come in via chats or email that cannot be resolved on the first pass.

  • Develop and implement initiatives to improve customer services.
  • Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers.
  • Evaluate and prioritize customer inquiries to better serve customers.
  • Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
  • Maintain history records and related problem documentation for future reference.
  • Maintain relationships with other internal departments as well as client base to improve business performance.
  • Conduct training to customers and internal staff on company products and services.
  • Respond to customer inquiries by directing them to websites, FAQs, appropriate personnel, etc. when needed.
  • Take ownership of customer issues in order to follow up on outstanding requests and escalate issues when necessary.
  • Maintain the internal and external customer databases.
  • Analyze customer issues so as to develop tools and processes to increase customer satisfaction.
  • Maintain up-to-date knowledge of customer business areas.
  • Maintain broad knowledge about the company's products and services.
Hiring criteria

You should have or be completing the following to apply for this opportunity.

Entry pathwayDegree or Certificate

Minimum Level of Study

Bachelor or higher

Study Field

B

I

Work rights

The opportunity is available to applicants in any of the following categories.

country

eligibility

Philippines

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  • Graduate stories
Our company, Eclaro Philippines maintains a work-life balance to keep their employees physically and mentally healthy. Remember that mental health and physical health are always important.
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