![Willis Towers Watson](https://contents.bebee.com/companies/ph/willis-towers-watson/avatar-WWXhb.png)
Incident Commander
2 weeks ago
As an Incident Commander, you will be responsible for coordinating and leading efforts across ICT when a major or critical incident is declared. You will provide leadership and a centralised chain of command during high stakes and high stress incidents. You will be responsible for the critical or major incident management process, ensuring the business is as prepared as it can be for when an incident occurs.
You will be someone with leadership skills, great communication skills and some technical expertise. You will have a deep understanding of incident command systems, emergency protocols and best practices in crisis management.
The Role
The Incident Commander is responsible for the end-to-end management of all major or critical incidents
- Centralised leadership and point of contact for all major or critical incidents
- Responsible for the complete major and critical incident management process, engaging in continual service improvement by taking advantage of opportunities to increase the speed and reliability of response (high velocity support)
- Drive and lead the incident bridge until the resolution of major or critical incidents; identifying and engaging with appropriate responders and stakeholders at the right times
- Ensure all communications, updates or notifications for major or critical incidents are sent adhere to our SLAs and OLAs
- Provide updates or escalations to senior leadership and key stakeholders
- Responsible for the post incident review process (also known as a postmortem)
- Act as a post incident review facilitator
- Work with the IRG lead and reporting teams to deliver clear major or critical incident management metrics
The Requirements
- At least three (3) years' experience working in IT service management, or a similar role
- Strong communication and interpersonal skills
- Decisiveness and ability to make sound judgments under pressure
- Technical knowledge and understanding of IT systems and processes
- Strong ITIL knowledge and an understanding of its use in a DevSecOps environment
- Problem-solving and analytical skills
- Organizational and coordination abilities
- Adaptability and resilience in dynamic environments
- Bachelor's degree in information technology, engineering, or a related field
- Willingness to work a shift pattern and join the on-call rota
Other highly desirable skills are
- Experience or involvement in project work alongside normal incident manager or major incident manager duties
- Azure/AWS certifications
- Interest in latest technologies outside the working environment
- Knowledge of the Insurance Industry and Financial Risk software
WTW is an Equal Opportunity Employer
#J-18808-Ljbffr
-
Incident Commander
1 month ago
Manila, National Capital Region, Philippines WTW Full timeAs an Incident Commander, you will be responsible for coordinating and leading efforts across ICT when a major or critical incident is declared. You will provide leadership and a centralised chain of command during high stakes and high stress incidents. You will be responsible for the critical or major incident management process, ensuring the business is as...
-
Incident Commander
2 weeks ago
Manila, National Capital Region, Philippines WTW Full timeAs an Incident Commander, you will be responsible for coordinating and leading efforts across ICT when a major or critical incident is declared. You will provide leadership and a centralised chain of command during high stakes and high stress incidents. You will be responsible for the critical or major incident management process, ensuring the business is as...
-
Incident Commander
4 weeks ago
Manila, National Capital Region, Philippines WTW Full timeAs an Incident Commander, you will be responsible for coordinating and leading efforts across ICT when a major or critical incident is declared. You will provide leadership and a centralised chain of command during high stakes and high stress incidents. You will be responsible for the critical or major incident management process, ensuring the business is as...
-
Director, Command and Control Center
2 weeks ago
Manila, National Capital Region, Philippines Manulife Insurance Malaysia Full timeDirector, Command and Control Center (GOCC) page is loaded Director, Command and Control Center (GOCC) Apply locations Quezon City time type Full time posted on Posted Yesterday job requisition id JR We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our...
-
Director, Command and Control Center
2 weeks ago
Manila, National Capital Region, Philippines Manulife Full timeWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...
-
Incident Response Group Analyst
2 weeks ago
Manila, National Capital Region, Philippines Willis Towers Watson Full timeThe Incident Response Group (IRG) is a key team within Service Desk responsible for the incident management and other ITIL processes. The Incident Response Group Analyst delivers improved client experiences by managing the end to end incident management process and identifying and fixing process gaps, with the aim to deliver faster response times and quicker...
-
Tier 3 Senior Cyber Security Defense Analyst
2 weeks ago
Manila, National Capital Region, Philippines Adlumin Inc. Full timeAbout Adlumin:What you can't see poses the most significant risk to your organization. Your exposures lurk in the cloud, hybrid environments, and the darknet. There are countless gaps where threats can hide before they lead to business-disrupting events like ransomware shutdowns or massive data breaches.Adlumin Inc. is a patented, cloud-native Managed...
-
Building Administrator
7 days ago
Manila, National Capital Region, Philippines W Group, Inc. Full timePOSITION SUMMARY Responsible for daily operations, facility and maintenance of the assigned building and liaises with tenants and owners, coordinates and manages maintenance, housekeeping, security activities, and ensures the facilities meet regulatory standards and codes. DUTIES AND RESPONSIBILITIES Ensures proper and judicious usage of all utilities of the...
-
Assistant Operations Manager
2 weeks ago
Manila, National Capital Region, Philippines SEAOIL Philippines, Inc. Full timeAre you ready to start your legaSEA? SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here's your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next Assistant Operations Manager in Santa Cruz, Davao del SurWhat is this...
-
Liaison Officer
2 weeks ago
Manila, National Capital Region, Philippines Cyberbacker Careers Full timeRESPONSIBILITIES:Responsible for facilitating communication and acting as a contact point between two or more organizations or parties.Assists with company briefings and helps facilitate meetings and cooperation among people and organizations.Identifying problems by collaborating and communicating with necessary constituents and the public on behalf of their...
-
Operations Engineer
2 weeks ago
Manila, National Capital Region, Philippines ING Full timeJob DescriptionOperations EngineerYour role & work environmentWe are looking for an Operations Engineers to join us in our ING Anvil squad. You will be based in Manila and work in a multi skilled squad (mix Dev & Ops Eng.) centered in The Netherlands. Your main task will be application support of ION Anvil. You are also the first line of interaction with our...
-
IT Systems
2 weeks ago
Manila, National Capital Region, Philippines Monroe Consulting Group Full timeExecutive search firm Monroe Consulting Group Philippines is recruiting on behalf of a leading technology company who offers a full spectrum of global technology and supply chain services to businesses around the world.Key Job Responsibilities:Lead a team of Network engineers that work on shifts supporting the company's internal Network Infrastructure...
-
Culinary Training Officer
1 week ago
Manila, National Capital Region, Philippines V SHIPS SERVICES OCEANA INC. Full timeOverall Purpose of the Job:To assist the Operations Manager OHTC and the Director of training in developing and operating the Hospitality Training Centre within the terms of the company policy and given budget, making the most efficient use of its resources.To conduct individual briefings and trainings for catering personnel such as chief cooks.To assist the...
-
Cloud Database Engineer
2 weeks ago
Manila, National Capital Region, Philippines NICE Full timeCloud Database EngineerJob SummaryThe purpose of this position is to deploy, operate and maintain NICE's global customer hosted databases, while also resolving customer issues that require direct access to the database infrastructure, and acting in an appropriate professional working style. The Engineer will report to the Manager, Infrastructure Cloud...
-
Systems Administrator
2 weeks ago
Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full timeWork Setup:Hybrid SetupShifting ScheduleWork Location: McKinley Taguig/ Makati Solid technical knowledge and long practical experience in Software Packaging Experience in Orca, Pace Suite, Wise Admin Studio, Adobe Cloud Packager, Office Customization tools Experience in managing SCCM system for software distribution and Windows OS patch management for...
-
Product Support Analyst
2 weeks ago
Manila, National Capital Region, Philippines Infor Inc. Full timeGeneral information Country Philippines City Manila Job ID 40024 Department Customer Support Experience Level MID_SENIOR_LEVEL Employment Status FULL_TIME Workplace Type Hybrid Description & Requirements Provides application and technical support to customers, answering complex questions on function and usage of product via the telephone and/or...
-
Senior Desktop Support Technician
2 weeks ago
Manila, National Capital Region, Philippines TTEC International Full timeHelp Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Desktop Support working onsite in Robinsons, Novaliches, you'll be a part of bringing humanity to business....
-
Systems Administrator
3 weeks ago
Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full timeWork Setup:Hybrid SetupShifting ScheduleWork Location: McKinley Taguig/ Makati Solid technical knowledge and long practical experience in Software Packaging Experience in Orca, Pace Suite, Wise Admin Studio, Adobe Cloud Packager, Office Customization tools Experience in managing SCCM system for software distribution and Windows OS patch management for...
-
System Administrator
2 days ago
Manila, National Capital Region, Philippines AVALOQ Philippines Operating Headquarters Full timeCompany DescriptionFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and...
-
Project Officer
4 weeks ago
Manila, National Capital Region, Philippines Plan International Full timeThe OrganisationPlan International Pilipinas Foundation Inc. is a local non-government, non-religious, and non-political development and humanitarian organization committed to enabling children to live free of poverty, violence, inequality, and injustice.We are committed to gender equality and actively work with and engage children, communities, other...