Bilingual Appointment Setter

2 weeks ago


Makati City, National Capital Region, Philippines Talenthero Full time

The Bilingual Appointment Setter is responsible for scheduling appointments for English- and Spanish-speaking patients. This role serves as the first point of contact for patients looking to book appointments with our physicians.



Key Responsibilities:
  • Conduct patient outbound and inbound calls
  • Effectively communicate with patients and schedule appropriate appointments
  • Accurately enter patient information and appointment details into the system
  • Manage the physician's schedules and make adjustments to accommodate patient requests
  • Provide details on insurance coverage, billing, and practice policies
  • Handle patient inquiries, messages, and follow-up calls promptly and courteously
  • Maintain patient confidentiality
  • Perform assigned administrative tasks


Qualifications:
  • Fluency in both English and Spanish (oral and written)
  • Excellent communication and interpersonal abilities
  • Customer service focus
  • Proficient in using scheduling tools and software
  • Able to work graveyard shifts, immediate availability
  • Previous experience in healthcare or customer service is a plus


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