Senior Technical Lead, Infrastructure

Are you ready to take the helm of a dynamic and ambitious team? Join us as our Sr. Technical Lead Infrastructure Engineer and lead our ICT Infrastructure Services to new heights. This is an exciting opportunity to work with a close-knit, high-performing team that values innovation, collaboration, and professional growth.

In this pivotal role, you will have the chance to directly influence and shape our infrastructure strategy while working with international offices across the globe. Your leadership will be key in ensuring seamless operations, driving continuous improvement, and mentoring a talented team of engineers. If you're passionate about technology and looking for a role that offers significant growth opportunities and the ability to make a real impact, we want to hear from you

POSITION DETAILS

Position Senior Technical Lead, Infrastructure

Department: Information and Communications Technology (ICT)

Location: Manila, Philippines

Working Hours: 4pm – 1am Manila Time (may be adjusted depending on business needs)

Reports to: Associate Director, Infrastructure

POSITION SUMMARY

The Sr. Technical Lead, Infrastructure will act as one of the leads for the ICT Infrastructure Team. He needs to direct himself and the team to ensure that the right people are doing the right things at the right times. He is also responsible for leading the entire team on balancing and prioritizing work for team optimization, process adherence, retraining etc.

This position also serves as an integral member of the ICT team involved with ICT service delivery, as well as leading and collaborating on ICT standards and strategies. In addition, this position will lead efforts to monitor and report key metrics regarding the ICT infrastructure health status of project offices will act as the primary interface between the project ICT and HQ ICT.

POSITION RESPONSIBILITIES

MAJOR RESPONSIBILITIES:

Management:

• Support major Incidents, escalations and RCAs if needed.
• Supervise resources across the ICT Infrastructure Team.
• Drive continuous improvement across the ICT Infrastructure Team.
• Responsible for SOP adherence and updates as necessary.
• Participate in Problem and Change Management.
• Responsible and accountable for reporting personnel issues to the Associate Director, Infrastructure.
• Accountable for escalating technical and facilities-related incidents and issues.
• Assist the Associate Director, Infrastructure with recruiting, training and other initiatives.
• Provide backup coverage for the Associate Director, Infrastructure. and other management tasks.
• Responsible for mentoring, coaching and developing other team members of the ICT Infrastructure Team.

Technical:

• Provide leadership and technical expertise as part of a global ICT solutions team responsible for designing, delivering, and maintaining complex and critical ICT infrastructure and systems. This includes remote services, cloud servers/storage/virtualization deployments, wired and wireless networks, and cyber security assessments/validations.
• Demonstrate leadership and foster collaborative team approach and interact well with front line and management providing consultation and expert advice on systems and security related topics.
• Provides technical leadership in the planning and implementation of additions and modifications to the supporting home office and project office infrastructure including the installation of server and networking hardware and operating systems software and other related software both on-premise and cloud based, as required.
• Leads in the planning and implementation of network security as established by the corporate ICT department to ensure that system access to data is restricted to authorized staff.
• Works with field project teams to help design and implement internal systems that comply and integrate with the corporate Infrastructure enterprise architecture strategies.
• Reports field ICT infrastructure status concerning risks, issues, and anticipated projects to the Associate Director, Infrastructure.
• Provide technical leadership with the administration of Winrock's corporate infrastructure.
• Interacts with internal clients on all levels to help resolve ICT related issues and provides answers in a timely manner.
• Provide subject matter expert (SME) technical expertise and responsibility for planning, monitoring, and technical support of the backup and restore functions within Winrock ICT.
• Provide subject matter expert (SME) technical expertise on cloud computing techniques and technologies and related cloud computing architectures. Advise, lead the ICT department and assist other business units and projects, with data integration and migration efforts, Research, evaluate, and deploy advanced cloud computing systems for internal clients.
• Evaluate network performance issues including availability, utilization, throughput, and latency.
• Ensure adequate data protection measures are in place and that these are tested on a regular basis.
• Take proactive steps to ensure an appropriate level of system availability and security.
• Leads risk and vulnerability assessment and risk mitigation analysis.
• Lead Security Compliance reporting.
• Establish, manage and administer ICT security policy and procedures to ensure preventive and recovery strategies are in place and minimize the risk of internal and external security threats.

POSITION QUALIFICATIONS

Education/Training/Qualification:

• Bachelor's Degree in Computer Science/Engineering or related field. Master's Degree is a plus.
• At least one of the following certifications: IT Infrastructure Certifications - ComTIA Network +, CCNA, CCNP, or Microsoft Cloud Certifications.

Experience:

• 8+ years providing ICT services at firms with multinational presence with at least 800 employees.
• 8+ years of experience providing ICT services at firms that utilize hybrid (on prem and cloud) identity solution(s).
• 8+ years of experience with managing Microsoft Azure, Azure AD , Microsoft Windows servers, Windows Domains using Active Directory and Microsoft Office 365 products
• 8+ years of advanced experience at creating and modifying PowerShell scripts.
• 8+ years of experience with SQL database administration or management including experience optimizing Microsoft SQL databases and writing SQL queries. 8+ years of experience in managing CISCO/MERAKI Networking and Remote Access Management
• Experience in Microsoft SIEM implementation and management and SOC environment.
• Exposure to a variety of technologies such web application proxies, databases, LDAP and directory services, application servers, network infrastructure, and understanding of security and dataflow within these components.
• Experience with diagnosing and troubleshooting system problems in a complex, heterogeneous systems environment leveraging, Active Directory Federation Services (ADFS), Web Application Proxy (WAP), application proxies, authentication web services, Kerberos constrained delegation, multi-factor authentication solutions Single Sign-on (SSO), OAuth, OpenID, SAML and Multifactor Authentication (MFA), and related. including experience supporting.
• Hands on experience using Microsoft Azure AD Connect or DirSync to synchronize identity data to cloud. Experience with AWS, and related cloud application infrastructure is a plus.
• Hands on experience using Microsoft Active Directory services at the Tier 3 level including group policy management.
• . Knowledge and understanding of Microsoft cloud synchronization concepts and tools that synchronize between Active Directory and Azure AD (AD Connect).
• Experience implementing and/or managing Microsoft's Forefront Identity Manager (FIM) and/or Microsoft Identity Manager (MIM)
• Thorough understanding of Microsoft's hybrid identity solution concepts.
• Thorough understanding of Microsoft Domain concepts such as Domain/Forest trusts, Replication, NTFS/ACL permissions, Group Policies, etc.
• SQL database administration and management and ability to write SQL queries.
• Working Knowledge of Exchange systems and attributes in AD, with related support experience.
• Excellent working knowledge in PKI / Certificate enrollment and architecture design and support.
• Thorough understanding of system and network including LAN/WAN device configuration (including routers and firewalls, TCP/IP Network Protocols, etc.), and computer security best practices.
• Ability to work with minimal guidance and effectively manage a medium size computer network.
• Have collaborated with multi-cultural teams remotely working on multiple concurrent projects.

Skills:

• Expert understanding of Office365/Azure cloud services.
• Integrating Microsoft services
• Familiarity with IT Security standards like CIS (Center for Internet Security) – preferred, ISO, NIST, PCI DSS, HIPAA, GDPR, FINRA, etc.
• Developing and implementing IT Disaster Recovery plans.Leading the IT Risk Management & Information Security aspects of IT.
• Ensuring compliance with Data Protection and Data Privacy regulations.

Essential and Desirable Workplace Skills:

• Communication: Excellent communication skills for explaining technical concepts clearly to various teams within the organization.
• Teamwork: Strong teamwork skills, capable of working collaboratively with colleagues.
• Analytical Skills: Critical thinking and analytical skills to identify and solve technology-related issues effectively.
• Time Management: Proven ability to manage time effectively, prioritize tasks, and meet tight deadlines.
• Customer Service: Outstanding customer service skills, including active listening and providing appropriate solutions to user needs.
• Work Ethic: Strong work ethic, demonstrating reliability, professionalism, and a commitment to performing duties effectively and on time.
• Independence and Collaboration: Ability to work independently as well as part of a team, showing initiative and adaptability.
• Can-Do Attitude: Positive, proactive approach to challenges with a strong willingness to take on tasks and see them through to completion.
• Leadership and Advancement: Desire to lead, mentor, and advance within the organization, with a focus on continuous improvement and professional growth.

Required Travel: Occasional international and domestic travel.

Physical Demands:

• May need to conduct onsite trainings and presentations.
• May need to move IT equipment/hardware from one place to another.

Winrock is an equal opportunity employer. We are committed to providing equal employment opportunities for all people and value diversity and inclusiveness.

At Winrock we have a clear mission: Empower the disadvantaged, increase economic opportunity, and sustain natural resources through unwavering dedication to accountability, equity, innovation, integrity, and transformation.

Winrock knows that its success comes from the hard work and steadfast dedication of its diverse workforce. Winrock remains committed to maintaining diversity, inclusion, and equity across the entire organization.

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