Receptionist
2 weeks ago
QUALIFICATIONS:
- Graduate of four year course preferably AB Communications or Social Sciences
- At least one year experience in customer service, frontline related job
- Amenable to work in Taguig then Onsite work setup
- Dayshift schedule (9am to 6pm) - Monday to Friday
- Can start ASAP
JOB PURPOSE:
*Primarily responsible for attending to the needs and concerns of walk-in borrowers, responding to incoming calls concerning queries of borrowers, clients and other stakeholders.
RESPONSIBILITIES:
*Attends to visitors and addresses inquiries both over the phone and face to face.
*Manages flow of communications, i.e. calls, emails, etc
*Administers channel of interaction like Web counter and Email Hotline
*Maintains the AMD database on traffic, inquiries and first visits
*Prepares management information system (MIS) reports
*Assists Product Manager on newspaper ads
*Performs other job related projects as may be assigned from time to time
TASKS:
*Greets visitors and facilitates the flow of traffic by informing and guiding the borrowers who they need to transact with
*Assists walk-in borrowers regarding concerns and queries
*Keeps records of walk-in visitors and monitors waiting time
*Follow-ups via call and email the assigned AS as well as the respective TL and AH if client is not yet entertained within 30 minutes
*Escalates incidents beyond control to Product Manager, Area Head or AMD Head
*Coordinates and interacts with other Account Management Department (AMD) personnel and other departments regarding borrowers concerns and queries
*Answers incoming calls and offers possible resolution to their concerns and queries
*Picks-up incoming calls in the absence of the person concerned, notes important messages and relays it to the person concerned
*Ensures that forwarded calls and emails are acted upon by concerned party
*Receives and sorts mails and deliveries
*Ensures that AS logs in the Web counter logbook and Web computer is turned-on before the start of business hours and turned-off after business hours
*Forwards emails received from Email Hotline to the concerned party
*Identifies the identity of visiting client (Original Borrower, Assumer or Attorney-in-Fact)
*Classifies the nature of visit (first visit, follow-up visit or TCT release)
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